Frost Bank — Local services in San Antonio

I have nothing positive to say about this bank, they do not treat their customers w/respect, even the ones who have had accts w/them for yrs who have never bounced a ck once & didnt complain every time Frost came up w/yet another new charge on customer's accts for every little 'service' they could dream up & get away with. My husband has an acct here & passed away recently; his former employer made a mistake a week ago & tfr'd $95,000 into his acct & Frost still refuses to unfreeze his acct so that they can reverse the transaction; i had gone over there to talk to them & had my husband's will naming me as the beneficiary along w/alot of other documentation proof but they said they could do nothing until i got an atty & went thru the probate process, which takes months usu, & the $95,000 s/n/b part of probate because IT ISNT OUR MONEY!! They have refused to wk w/my husbands former boss' bank, so now they are ready to sue them for fraud- for making interest on $$ that doesnt belong to them or their customers. How hard is it to unfreeze the acct & reverse the transaction??They were cold to me the whole time i was talking to them & refused to go get a higher up to talk to me. They still havent done anything to help correct the wire tfr. They are douchebags & someone needs to shine a big spotlight on them, like the troubleshooters on the news...maybe all that bad publicity will force them to take a hard look @ their unethical practices & cold treatmt of their own customers and one day become a halfway decent bank. They are...

This is the worst bank I’ve ever had!!!

They go thru a nightly maintenance where you cannot JUST log into your app, but you cannot access your funds. I go out and go to bars and at the end of the night my card got declined even though I have the funds, and when I call frost to see what’s going on their excuse is “we are going thru Maintenance so we cannot verify your account” it’s been TWICE in the last week that I’ve been left embarrassed and having to have someone else pay my tab cause FROST can’t get it together.

WORST BANK IVE...

Horrible place. To preface this I have seizures and do not have a drivers license. I was harassed why didn't I have a drivers license and I would need to explain this to the manager. I was asked why I wanted to join the bank and I explained I work next door to one of the branches. Yet this wasn't a smooth conversation and I actually felt accosted and embarrassed after the whole experience. I ended up going to USAA which was the best decision. The commercials are a farse, this is not a friendly and...