VIA Metropolitan Transit - Downtown Information Center — Local services in San Antonio

I am a Disabled Veteran(DV) and have decided to give the public transportation thing a go after decades of driving( the streets are getting crazy out there). I was extremely hesitant because of the reviews(and there were alot) I have read over the past few days about public transportation here in San Antonio. I was pleasantly surprised as my journey began with the security officer(in the admin building) who directed me to Building #2 across the street to get a DV discount card and to my surprise the entire experience was totally painless. I have to admit I was expecting to find a disgruntled, hostile, arrogant, etc. employee and to my surprise my experience was none of that. I received my discount card(Free) and I think she used the "Jedi Mind Trick" on me and then I purchased a monthly(31 day) bus pass($19 ). I was only supposed to get a one day pass. This is not a problem the clock does starts the first time I use it and not from date of purchase which is great, because I don't know when this journey will...

The reason why I never want to go back to Texas is just because only because of this bus company and the city that is operating this bus company, and the executives who don't pay attention to what's going on in their city by having the structure and these abusive bus drivers, You must fix all of this all of these issues..... Are they going to fix it ?absolutely not.... I know that so I will not be back to Texas, and actually I've been going every year of my life but I no longer want to go back because of the abuse I endured from the bus drivers, The only way I could get them to treat me halfway decent was telling them that I am a visitor over and over and over and over again and then they finally let up and...

I’m making this review because I am unhappy. I feel like this transportation system is discriminating against me refusing to put my address and code. I qualify for the special service that is door-to-door in The Via link does not take me to the location that I need because it does not do a straight shot I truly feel like I’m being discriminated against because they wanted every last piece of information to prove that I have a disability and that I need the service that’s not fair just because I’m not in a wheelchair does not give them the right to treat me differently they need to reconsider and do better...