7-Eleven — Local services in San Antonio

I just visited this store on the corner of commerce. I can understand frustration with customers coming in this late. I came in for coffee. The 7-eleven house blend was empty and I asked the associate if he could make more. He said "no". There were a few of his friends that he was talking with at the front of the store, so, I realized that I might have been "bothering" him. So, I offered to make the coffee myself, not yet explaining to him my relationship with 7-eleven, and even grabbed the packets of coffee to make. He walked over, yelled and cursed at me, and told me to leave. Please go to your CCTV in store video and audio, the unprofessional and aggressive behavior and words should be very evident of a poor employee. I didn't argue, course, or even raise my voice to him. I asked him for his name, since he wasn't wearing a uniform, and he said he didn't give a "$#@$" who I wanted to call. This was completely terrible, and if you check my history of ratings, I'm very fair and understanding. The results could have escalated, very easily, unnecessarily, simply because a paid employee wouldn't do his job. I was pleasant and wasn't rushing. Unless that guy just received a call that his mom died, there was absolutely no excuse for his actions. I hope this matter is taken seriously. I'm not saying fire this guy, but, he needs proper training and evaluation as to his for working with the public. At some point, an employee goes from being an asset to the business to a liability to a business' success.

Update: after reading other reviews, wow...... Based on location, this store should be a goldmine. Good employees, better management, and active/caring franchisees would easily names this a top store,...

2 stars, only.

The coffeemaker machines FOR SINGLE CUP espresso or brew coffee drinks have been in one way or another useless each time i went into this store to get a coffee drink.

(This critique is about machines that produce a single hot cup of coffee at a time, not the usual brewed coffee thermos which are a good buy there.)

Otherwise, i suppose this store sells good refrigerated, canned, sodas and drinks. Problem is: i don't drink those High-Fructose Corn Syrup concoctions. And that's why this store located very near City Hall gets so many Homeless people, some of which are well known thieves. Thieves raise the prices for the customers. Oh! Don't buy the pizza. The picture in the advertisement looks fantastic, with lots of cheese. But, if you look at the pizza inside the warmer, you'll notice it comes with hardly ANY cheese!! Is this expert marketing? Or is it lying... The clerks are all very very nice and apologetic. But that's not what I went 4 times there to buy, in hot weather conditions. 7/11 used to be a great trademark. Now they have much competition. The coffee is good at this location, if only they could keep the fancy espresso machine ready for service. Location, location, location is what keeps this store going... But, pricy. A Dr.Pepper for $3.75? (And, where would you park your car...

My friend and I were cussed out and threatened by the cashier within a few seconds of bringing our drinks to the counter — We were here midday April 1, and one gentleman in the store was exceptionally kind. We bought two $1 large slurpies. We returned late at night on April 2. We got two $1 large slurpies, and waited in line. As I got to the counter, I asked to put in my rewards to get the $1 deal. He had an aggressive tone, but I didn't notice it at first — it was late after all. After that, he said the total would be the same. Before I said five words in explanation (the drinks were the right size) the employee raised his voice and said "if you're not going to pay, get the hell out of my store." I turned around and started to walk away as he began leaning forward, pointing, and yelling, threatening us with F-bombs to direct us to never go there again. I made sure not to say anything because he appeared to be mentally unstable. He clearly was not scared of being fired — perhaps he was the owner. We walked out as quickly as we could.

We ended up going to another 7-11 near the interstate (with many more flavors available). We explained the story to the clerk there, and he was shocked. He couldn't think of a reason why it would have happened. We successfully purchased two $1 large slurpies at...