Home Consignment Center — Local services in San Carlos

I brought Arthur Court Collection to the San Carlos CA Home Consignment Store, the lady I worked with thought my Grapevine themed Water Pitcher/Chip n Dip Dish and Square Salad Bowl would sell pretty quickly... I was rushed to sign Consignment Agreement, after 30 days I reached out letting her no via email, that if my items are still in their store, id rather try another way to sell them, she replied letting me no I can return and retrieve them... When I arrived, She claimed my Arthur Court Grapevine Water Pitcher had sold the previous evening... I expected to receive payment... She told Me I had to wait up to 60 days for a check in the mail! Did she Sell my item? I advice You to think twice before dealing with this Company. I still haven't been paid. And the consignment contract did not mention 60 days...

I used to like this store because of their wide selection. But have since realized that it’s overpriced for the quality. Bought a small dining set for close to $600 that we later realized was weighted incorrectly so we almost fell off the benches multiple times. Bought a hall table for $200 that ended up being wobbly.

Today tried to get an estimate on a couple pieces from one of the staff members and was treated incredibly rudely. She said she couldn’t give us estimates without seeing the items in person (false, I’ve gotten estimates over email from their sister store in Campbell before) and dismissive tone upon seeing that one of the pieces had slight scratches made us feel like we weren’t worthy of her time or energy.

Not coming back...

The place itself is nice and has lots of good furniture. My review is for the jewelry department. Wanted to consign some jewelry made from genuine gemstones. The lady at the jewelry section was absolutely dismissive and gave racist vibes. She was ok over the phone, but in-person, she seems disinterested even to talk properly. When I had asked over the phone if she would appraise the gemstones, she had said she would give an estimate. The reason I went to the Home consignment was that they were recommended by the gemologist association. Unfortunately, she just couldn't wait to get rid of me and showed no interest. Maybe my color didn't...