HomeGoods — Local services in San Carlos

I want to give this place a good review after the “facelift” it got. The aisles are more organized for the most part, less disaster of items scattered everywhere and never put back in their place. I’ll give it to management, there is a good amount of staff in the aisles consistently putting items in their place. But that’s where it stops. Something shattered in an aisle over and piqued my interested. I paused my music to peak around the corner just to see an employee look at the broken item on the floor, shrug and walk away to tend to a different aisle. I get to the register and the cashier, Joana, is in another world. I found an item I wanted to purchase but it didn’t have a tag. So I asked her to look into it. She brought it to someone and then came back to continue scanning. During this time, she was called over the speaker for her break, which I guess meant she could completely tune out of her job. She finished scanning my items and we were still waiting the price check, so I thought she would’ve bagged the other items in the meantime. We continued to wait and I said I would just leave the item. She handed me my receipt and that was it. Didn’t bag any of my items, including the fragile items that are typically wrapped in tissue paper to protect them. I asked if she had a bag, she grabbed one and went to hang it to me and then in a hurry started throwing my CANDLES in. I grabbed everything fragile off the counter before she could throw it in and walked out with most of my items unbagged. I think the whole “close, but no cigar” saying comes...

I bought 2 of this Al clad whiskers two or 3 nights ago now I couldn’t find my receipt so I called before I go a lady I spoke in the phone name wonda I guess she shes asking me if it’s new I said yes it’s never used all tags still there I said I don’t need to exchange I can get store credit coz I’m buying other things so I want to check before I go . She said if it is old she can’t accept I told her her it’s about 2-3 nights ago she keep asking me what’s department number may be it’s old And they will not accept it as I said it’s new never used she said it’s may be old in the store I said so what if it’s old in your store I just bought it . So I gave the dep number and she said oh yah you can come . Off course stupid it’s one of your policy I can get store credit don’t be stupid your a manager. I hate this store man just a lot of stupid return policy question it’s not like I bought it last month or last year I’m not stupid .! Duh ! Bad bad customer service. Read your policy coz only in this store sometimes it’s hard to return but if you go in other places there is not questions as long it’s not used and all tags still on . It’s not big deal you know but how she asked and keep asking me stupid questions...

While shopping at the HomeGoods furniture section, I noticed a cockroach running across a piece of furniture. Although I understand that pests can sometimes enter public spaces, seeing a live roach-especially in a store selling home goods-was unsettling. Using an insect identification app, I confirmed it was a German cockroach, which are known to carry bacteria that can cause illnesses like food poisoning and trigger allergies or asthma. I felt creeped out and I decided not to purchase the vase I had picked out and left the store. I hope management addresses this issue, as pest control is important for customers health and...