Best Buy — Local services in San Diego

Oh Sully, Sully, Sully. Of course the names are changed to protect the guilty. Came in with two defective pieces of computer hardware, video capture cards. I bought them an Emeryville at the Best buy and was expressly told, after asking, if these are not compatible with modern versions of Windows, can I return them. I was assured that I could return them, because it is kind of an old technology - - capturing VHS video to computer.

Well I took off on my business trip and sat down to do my conversion and sure enough, nothing worked. Neither device was even recognizable by my computer or another computer.

So I brought them into the Best buy here in mission valley, outside of San Diego California. Sully the manager informed me that there is a state law in California that makes it illegal to return software. I assured him, this was hardware not software. Good old Sully said, no this is software because our cash register says it is. Fact is, it's a piece of hardware that you plug into the side of your computer to capture video. It comes with a driver disk much the same as a printer does. And in fact, this Best buy store, is in violation of California state law requiring them to post their return policy at each register. Sully's description of the law prohibiting software from being returned wasn't posted anywhere. He searched and searched, then he found a tiny little sign near the entrance door that must have said something on it because he came back and said, it's written on the wall at the end of the registers. I reminded him that the law actually said, and I was reading directly from the California state law, it must be clearly posted at each register. Obviously frustrated that he had been completely beaten, Sully said, well what do you want? I said I want 100% refund on all of this merchandise. so that's when Sully proceeded to defraud the best by system by digging through all of my past purchases and refunding them instead of simply overriding and refunding this defective hardware. Sully spent almost 15 minutes flipping through receipts and typing in numbers and finally ended up giving me the equivalent in refunds. But before he did this, Sully was quick to say, obviously you drove here because your store in Emeryville wouldn't return them for you. I'm 511 mi away from my store in Emeryville.

Sully, in front of his entire junior staff, behaved like a angry teenager. I ended up getting the refund for the defective hardware, and Sully even offered that I can take the defective hardware home with me. As best I can tell, Sully attempted to defraud Best buy out of $170 worth of...

I had purchased a product online and was waiting for a staff member to proceed with fulfilling the order. Worried that the item would be picked by another customer before the staff could get to it, I drove to the location & picked it up myself. I proceeded to the checkout counter and explained to the cashier "I ordered the part online, but since I'm already here, would I need to pay again or how do you want to handle this?". The cashier was had no idea how to handle a situation like that because he said "I don't know, you can try working on that with the pick-up staff". Which is fine, not a problem.

So I proceeded to the pick-up area and explained the same thing to one of the workers. Their response was "Well since you picked the part yourself, there's no way that we can fulfill your order. We'd have to cancel your order online and refund your money, so you can do the purchase in-store".

The problem that I had with your folks was the level of system management for this specific situation. I've worked retail before, and this was a super simple fix that your employees were most likely not trained well enough. The usual process is that I order a part online, some staff picks up the part, scans it in the system marking it as picked & ready for pick up, then I get an email saying that my part is ready for pick up.

All I did was skip the middleman and picked the part myself. Are you telling me that because I skipped the middleman, that renders the system useless? It takes no more than 5 minutes for a person to scan the item, check the order in the system, then mark it as picked. It could have been as simple as me bringing the item to the pick-up counter, the staff scans the item and marks it as picked in the system, then I would have been out of the store. No, the procedure was to refund the online order, then do a separate transaction. Not a very efficient way of doing things.

In addition, this has happened plenty of times and I've finally had it with the customer service at the Best Buy in Mission Valley. Specifically this one.

Every time I go in for a pick up, the staff there sound like they don't care about the customers or their job. Monotonous, lack of energy, customer service is abysmal. This isn't just the pick-up department. Cashier and pick-up staff are the most energy-lacking, inefficient, care-free attitude.

Best Buy is the only store I go to if I need my items in a pinch. If I lived closer to a Micro Center, Best Buy wouldn't even have my business.

I don't like writing negative reviews, but y'all pissed me off to the CORE with this...

I have had so many issues with this store over the span of a week.

I went in to have 2 pieces installed in my PC, a CPU and a Power Supply. I was quoted $100 dollars per part. This seemed a bit it pricey but I'm not extremely savvy on computers so I accepted. The worker said it would be cheaper for me to just upgrade my membership for $180 since that would make installation free, so I did. As part of the disclaimers for service the Geek Squad worker said that they are not liable for any damages to any parts, (how are you not liable if I'm hanging you brand new sealed equipment), but I agreed. He made a joke along the lines of, "we aren't going to throw it in a blender, but, you know."

Anyway, once I got home, I looked online and online it clearly states that installation of computer hardware is $40. I called the number for the store that I got from google, and it's a long series of pressing buttons just to direct you to a remote worker, not in store. I asked them simply what the price of installation is per hardware part, they directed me to the app. Again, the app clearly says $40, so I used the chat option on the app to ask why I was told it would be $100 per part. The person on the app then directed me to a 1-800 phone number. The man who answered that phone was also obviously a remote worker, who said the price depends. I asked what it depends on, and he didn't know. I asked to speak with someone who would know, like a supervisor, and he said his supervisor is busy. Then he gave me the ORIGINAL phone number for the "store" that is actually not the store, it's a remote worker.

Then while he was looking for a phone number of SOMEONE who could help me, after being on the phone with him for over 30 minutes, it hung up while I was on hold.

Then I also tried to check the status of this work being done, and when I COPY AND PASTE the service number into the app, it says it's invalid.

Absolutely the worst service I have ever received in my life. I work in retail and it's unacceptable to advertise a price online, and charge a different in store. Not only that, but to have no system to contact the store, and no way to speak with ANYONE who can answer a simple question?

I feel like I was talked into purchasing a membership, based on inaccurate information, and now that I'm trying to correct it, there's no one...