Verizon — Local services in San Diego

I have had perhapse the most unprofessional and terrible experience dealing with this store/company. After nearly 15 years with T-Mobile,I decided to switch carriers due to a grocery under explained or inadequate insurance issue. That said, I walke into the Verizon Wireless store in July to switch carriers. As I did , walked out that day with my Galaxy s24 Ultra with zero owed on my device and believing that I had successfully ported my three primary phone numbers over. However after a day or two had gone by I got a text message from somebody claiming to be the store manager, I initially neglected this as I felt that there was no way something so unprofessional would occur. However I found out that this was in fact the store manager who would text me and asked me to come back to the store because there was an issue with my phone that was going to A keep it from being warranty from Samsung and B may cause service issues. I noticed any service issues a,d after I verified with both Verizon and Samsung that there was no reason that that would be the case again ne,lected a second text message from the same number. Finally I wen, back to that store to get my daughter and my son a phone. As I've successfully reported those numbers on the original visit they w,re not with me so I de,ided to take them back to pick their phones. Well I did this everything seemed to be fine and nobody mentioned anything about my s24 ultra, I got you the third text message from the same phone number so I figured I would follow up and see what was going on and it was in fact from the store manager. Again I feel this was extremely unprofessional to text customer given that would mean he had to have gotten my information without me being present without my authorization or without my approval. Turns out that was the least of my unapproved grievances that I would have with Verizon as I tried to switch carriers. Once I walked into the store the manager immediately sent the text message to approve access to my phone and then before I could even say anything or get an explanation he grabbed the phone out of my hand approved it and then promptly Scurry to the back of the store to do things on my device without my approval without me being able to witness and frankly without explanation as to what or why or how he was talking about using my phone. So I followed up with customer service immediately at which point they told me that everything looked fine and there didn't appear to be anything wrong with my friend to begin with. However owing for this device had no prior balance on. I escalated this to the fraud department at this point I never heard a actual conclusion however I did have a $250 bill credit. I presumed this was due to the unprofessional and strange unexplainable actions of this store manager and his wrongdoing. But with the company refused to acknowledge even to this day, is that I had no prior balance on this device and now I owe the full balance. As I continue to dig into this issue I noticed that everything had been rebuilt to me on a separate date which I was not in a store nor was I on the phone with any customer service and or Verizon employees stores Associates customer support or otherwise. However now since I have contacted the customer service department more than once, I have contacted the fraud department more than once, I've gotten simple negligence the fraud department insists, this is not fraud however they cannot provide me any documentation from the day of which I originally visited the Verizon store nor will they even explain to me nor Define what they call fraud. Given that all these documents were set forth on the same day in the same location by the same people and yet contain zero factual evidence of my presence nor do they contain my actual signature or approval or authorization in any way shape or form, they insist that is not fraud. However from what I understand the definition of Fraud to be it is exactly that it is in fact 100% a fraudulent transaction where lines and or services along with devices...

Until this recent visit, I hadn't stepped foot in a cell phone store in probably 4 years. My last upgrade was 2 and a half years ago, and I did it over the phone and had them ship it to me because I HATE the borderline harassing sales people that seem to inundate the staff in these places. Unfortunately I got overly excited when visiting the Polar Bears at the Zoo the other day, and launched my phone 20 feet across the exhibit, which resulted in a broken charging port and a cracked screen, so I had to bear (haha) down and make a trip into the Verizon store.

I will admit, I was expecting the worst. It was a Saturday afternoon, and the parking lot was packed. I thought for sure it would be an hour until I was even helped, and then I was going to have to fend off hundreds of attempts to sell me stuff that I didn't want or need. Boy was I wrong!

I was greeted when I walked into the store by a friendly associate who took my name and phone number and let me know that someone would be with me within 5 minutes. 2 minutes later I was greeted by Naseer. He asked me what I wanted to accomplish, and he focused on just that. One of my main concerns was the price of a new phone, and how it would effect my bill because they had changed their upgrade process since the last time I had upgraded. He sat me down, and explained everything clearly about my billing, and how it would change with a new phone. Nothing sales, just genuinely there to help. He then asked if I had a new phone in mind. I told him about the 2 I had been researching, and he didn't try to sell me on either one. He let me guide the conversation, asked me what I liked about my current phone, and used those attributes to compare to the two new phones I was interested in. I decided on a phone, and I was out of there within 40 min of when I walked in the door. I was shocked in the best way possible by Nasser's professionalism, and genuine...

The good: Judy who my wife & I signed up with was wonderful and this review is in no way a reflection on her.

The Bad: My wife & I were with Sprint for the last couple years and decided to switch and try verizon... That was a HUGE mistake.

The bill with verizon was going to be $160 for two iPhone 6's, one hot spot and 3gb of data. We knew verizon was going to be more but we liked Judy and decided to go with it.

After canceling we were contacted by Sprint and offered 6gb of data and a $400 bill credit for the same phones for $104... Right. What would you do? Cancel? Yup.. Me too.

Less than 24 hours later we canceled our verizon service and returned the phones in brand new perfect condition.

verizon made zero attempts to retain our business before or after we cancelled with them.. But they were beyond happy to charge us a restocking fee of $124... Yup $124 fee for a product and service we were going to be overcharged for in the first place.

Maybe they figure if they don't have a chance to over charge us every month for their over rated service they have to get is somehow?

Well verizon I can promise you two things:

You will NEVER have my business or my wife's again.. Ever

I will make sure to cost you more money in lost business than you stole from me. We're about two hours in and I've got two people to cancel your service already.

Please understand this isn't a review from a negative person. Take a look at my other reviews, I've never given anyone a 1 star review despite 1 star service many times.

I've always contacted the business and spoke directly with them in an attempt to resolve the issue.

That's not possible with Verizon.

The manager was supposed to call us back in a few minutes and we're still waiting... Two hours later. This company...