Big Blue Swim School — Local services in San Diego

I recently had the pleasure of enrolling my baby in swim classes with Instructor Paola, and it has been an exceptional experience. Paola's expertise shines through in her ability to explain and demonstrate swimming techniques with clarity and patience. Her calm demeanor creates a nurturing environment where babies feel comfortable and safe in the water.

Paola's dedication to her students is evident in every class. She takes the time to understand each baby's unique needs and adjusts her teaching approach accordingly. Whether it's helping a hesitant baby ease into the water or encouraging a more adventurous one to explore new skills, Paola's guidance is consistently supportive and encouraging.

What sets Paola apart is her genuine passion for teaching and her unwavering commitment to the safety and well-being of her students. She goes above and beyond to ensure that both babies and parents feel confident and empowered in the water. Her positivity is infectious, making each class a joyous and enriching experience for everyone involved.

I am incredibly grateful to have Paola as my baby's swim instructor. Her expertise, patience, and genuine care have made a significant impact on my baby's confidence and enjoyment in the water. I highly recommend Instructor Paola to any parent looking for a skilled and nurturing swim instructor for...

The swim lesson was good enough. We took my 7 year old son who needed to practice before the summer. The 1 star is for the lack of customer service from the back office. The phone system doesn’t work. Emails don’t get returned. When you go on the kids say they will tell the manager. We were told first lesson is free and next 3 are 70% off. We were charged extra. I’m calling and emailing everyday. I’m canceling further classes because it’s not worth it.

I am still waiting on my refund. I was also charged $35 today after canceling all classes. I’m upset and need to be refunded immediately. This business is not ok how they operate.

It’s been 2 months since it was made aware with your staff there was an error. Where is my refund? This was over a month ago: I apologize for the delayed response. We have experienced a heavy volume of calls and chats. I understand how important it is for our families to receive prompt and supportive communication from us. Please know that I am committed to providing you with exceptional service.

I have requested an additional refund request of an additional $84.00 for the 9:00 a.m. lessons and forwarded it to the location for approval.

Typically, the management takes 2-3 business days to review the request. However, you can expect to receive a phone call or email...

Unfortunately, I cannot recommend this toddler swimming school. Despite the initial excitement, our experience was disappointing. After just three classes with this toddler swimming school(we had 4), it became apparent that it wasn't the right fit for us. Our first class was on the 7th of April, and by the third session, it was clear that the 30-minute sessions were filled with distractions, hindering any progress for our little one. What's more is that we were unexpectedly charged without prior notice. Apparently, there's a 30-day notice requirement, which was never clearly communicated to us at the beginning. They’ve said that I’ve signed for it. How many people reads all the terms when you sign in from the phone. It's absurd to expect customers to commit to such terms from the outset, especially when the program's effectiveness is unclear. As a result, we've decided not to continue with the school. I hope this feedback helps improve transparency and communication for...