Crunch Fitness - San Dimas — Local services in San Dimas

In my opinion, Crunch San Dimas is in breach of contract. My husband and I started back to the gym in July but decided not to anymore once we found out they were moving equipment outside due to covid guidelines. Unfortunately when I signed up I opted for the one year contract that fines you if you cancwl early. Qll, considering it's a year of special circumstances and the gym just isn't offering what they advertised, I asked to cancel. Not to mention, they did not communicate any type of email with their intentions to move outside. I emailed Spencer, the manager and after a week, still didn't get a response. My husband and I went in and staff were standing around, and Spencer was in the back office as I could see him. I informed the staff member at the counter that I was not happy with the new protocol, the weather was over 100 degrees, the lack of wipes, and it wasn't stated anywhere in the contract that in the event of a disaster, epidemic, etc that you may be expected to work out outdoors. Spencer came out from the back office, was very argumentative and not accommodating at all. He said because I was locked into the one year contract, I could not cancel, there would be a fee. I told him the gym was in breach of contract and because I have a medical condition, I could not work outdoors due to the heat and air quality from the fires. I was surprised they were even allowing members outdoors. He would not budge and the only option I had was to freeze my membership. Come now, we are in October and my husband and I discovered that the Rancho gym was operating indoors. We reactivate our membership at the San Dimas location and I encounter Alex, one of the CEOs. I explained my frustration and disappointment with Crunch and again tried to cancel, but of course, he too would not budge and made am excuse that this is the only way to operate and stay open for their members.....NO, it's the only way you can charge for membership fees. He offered no discount, nothing so we went ahead amd reactivated and I mentioned I would definitely be canceling once the contract expires. After 3 weeks of a long drive we decide to attempt San Dimas which is still operating outdoors. Well, big mistake. There is a limited number of machines available, it's dirty, there's graffiti on the walls, a bad stench, poor lighting, no time clocks, and talk about a lack of physical distancing.....the machines are in top of each other. Inside, you had way more space. To me, this is a violation of the health department guidelines notnto mention the lack of cleanliness. Once again, this is not what I signed up for ans believe Crunch is in breach of contract due to the circumstances that everyone is experiencing this year. I got on one machine because more than half of the equipment is inside. It's definitely NOT what is advertised on their website. Possibly looking into a class action lawsuit. Anyone with me?! Hopefully a visit from the health department is in...

This gym is literally so unprofessional and the manager there has no clue what he is doing and probably the most hostile, rude, disrespectful and aggressive person I have ever met. I had contact the gym around the beginning of November 2022 to freeze my account since I was in and out of town especially for the holidays and by January 8-9th, I was charged almost $100. I understand annual cost but when i made the call to freeze my account they confirmed that my monthly/year payments won’t go through until my account is active again. But nope. Charged $90+(my membership cost was around $20, and the annual fee is $50, I should’ve got charged around $70-$75 but manager never told me why I was charged $30 more). When I went to the gym to see if I can get a refund or AT LEAST AN EXPLANATION, the manager literally acted clueless and was not answering my questions and was MAD AT ME for freezing my account to begin with. He yelled at me in front of every person that came in and out. His way of solving the problem was to yell at me “in 2 weeks your refund will go through, now leave. BYE NOW! BYE!!!” that is so embarrassing. THATS HOW YOU TREAT ANOTHER HUMAN? I honestly wasn’t a member of this gym for too long, TBH i started going to this gym because of past experiences of other crunch gyms, yet this one literally makes me never want to go to another crunch ever again because of how badly the manager responded and handled the situation with such aggression. all I wanted was an explanation(that was never given) about the high charges this gym was charged me when my membership was frozen. it’s been almost 3 months now...

So, this gym clearly has zero interest in following rules. I’ve been coming here for about a month and honestly I won’t be coming back. In regards to Covid, I’m amazed how they’ve managed to stay open. I’ve not once seen any employee sanitize any equipment or even re-rack weights. The sanitizing stations are always empty and not nearly enough of them. I usually go at 5am and they have a group fitness class that is directly in front on the door to get to the outside weight area which is insane to me as 90% of those attending are not wearing a face mask, literally not even the instructor is wearing one properly. Having one door open is not proper ventilation and having to walk in front of people secreting is insane and dangerous. They have indoor treadmills with people also not wearing face masks, this again is reckless if not negligent. While, I understand that they are trying to stay in business by not following rules and asking members to do the same they are putting their business and members at risk. I’ve also arrived at 7pm and this place is filled with people, again no capacity control nor proper face masks being worn. I will be going to 24 hours in Burbank, at least they have a reservation system to keep crowding to a minimum and they DON’T hold a cardio group class indoors... reckless and grossly negligent. My next step is to inform the...