Klatch Coffee San Dimas — Restaurant in San Dimas

Klatch Coffee House was my favorite café nearby my home but they just lost a customer. I had been coming here for several years because of their coffee. One of the best aspects of this place is the quality of the espresso in their lattes. Another café I use to visit actually uses their coffee grains.

I choose to come this location because of the relaxing atmosphere, especially when I drop off my mother’s car nearby to get serviced. The last time I came here, I stayed there for several hours while waiting for my mother’s car. I patronized Klatch by purchasing several beverages and food. The owner of the shop where my mother’s car was being serviced then picked me up upon completing his job. Today was supposed to be another day like that one. The only exception was that I had to sit outside due to health department regulations. So I was prepared to sit outside while I waited for my mother’s car. After I placed my order inside, I asked the kind employee who took my order if I could charge my laptop’s battery if I needed to since I was going to be outside. Other places have allowed me to simply charge my laptop while I waited outside. The kind employee asked a manager if they could allow me but he immediately said no. The manager was rather rude and unkind. He never had the common courtesy to address me personally or explain why he couldn’t allow me to charge my laptop while I waited outside. I don’t know his name but I can only describe him as Black, athletic and tall. Managers like that are a disservice to businesses, especially ones that interact with customers face to face.

I arrived there with two bags and a sweater. One of the bags was quite heavy. I had to be there all day but because I knew that I had to charge my laptop’s battery, I couldn’t just sit there for hours doing nothing. I am my mother’s caregiver, so I take her car to the mechanic as needed and wait at this café while they service her car. As I mentioned above, the owner then picks me up after he completes his job.

But I had to cancel my order today because as I told the kind employee, I can’t just sit around doing nothing. I also need to be productive and use my computer. I had to make the tough decision to walk to another place far away. I don’t mind walking but carrying two bags (one which is quite heavy) is very difficult. I also have health problems, so today was especially difficult and taxing on my body. Wearing a mask is difficult enough because of my asthmatic condition.

I walked for about 1 mile to another location. It was actually good that I walked but it was unnecessary just to find another place that would allow me to charge my laptop. I was finally able to use my computer, relax, and eat like I needed.

Employees’ attitudes reflect a business’s or company’s values, and their actions will have unintended consequences. Klatch is no exception. Unfortunately, a company or business can acquire a bad reputation because of one incident. The manager that was there around 9:30-10 AM today, 10/21/20, had that unfortunate effect on Klatch. His actions were egregious and he should be held accountable. Maybe he doesn’t understand that kindness and an attitude of service toward customers are paramount to any business. The next competitor will acquire that customer and businesses like Klatch will lose out in many ways as a result. Klatch should do a better job of screening and scrutinizing their employees, especially...

Okay, great coffee, nice atmosphere to hang out. I always like to support smaller local business in my town. However the reason, I am only giving them 3 star is because there service is very very very slow. Slow doesn't justify how slow there service is. It doesn't matter if you go in if no one is in line or if there is a line, it still takes them at least 15-20 minutes to get an order ready. Even if the order is just a plain muffin and a cup regular coffee. I just recently started a new job and can no longer wait in very slow line to just get a cup of coffee. Also I think just a coffee is way over priced. I think they really need to do a training especially with starting with the managers how to work better and multi-task. At times I feel like no one there really cares about giving great customer service. At times I have been there and no one is in line and still I see them wiping things and putting away or even communicating with each other, while I am just standing and staring at the walls and feels like forever and then someone comes to take and order, customer service should be first, or hire more people, I mean the coffee is pretty expensive. Unless I have an hour to kill, I will no longer be getting my coffee...

I rarely do this, but wanted to communicate respectfully that the Klatch To-Go food service is consistently terrible, with little apology for their disrespectfully late "ready" times. I work for an organization that loves to order from there, but the Klatch have over-promised and under-delivered the last three times, of which we have been gracious enough to keep going back. We called in at 8:50am, and the manager said they'd have our order of three sandwiches and three salads done in 20 minutes. We knew from past experience that that means I should be there for pick up not at 9:10am, but 9:45am. So I did. I showed up already "late" at 9:45am. They had not even completed the salads. I walked out of The Klatch at 10:28 with my order! OVER AN HOUR past what they had deemed the "ready" pick up time! I rarely do this, but decided to kindly make the manager aware that I had been waiting for 45 minutes for three salads to be made, when our original time to pick it up was even earlier and she replied, "well, we had a rush and it would be best to order the night before for large orders" - Not acceptable. We just paid $75 for this and that's not worth our time or money. Sorry, Klatch. We will no longer be giving you...