Equinox Van Mission — Local services in San Francisco

Ok gym. Too crowded but good classes. Water pressure too low, tho I didn’t experience the no hot water issue others mentioned. I was told I’ll be able to freeze my account 60 days each year before I joined, but it’s actually just once per year for either 1 or 2 months at a time. Well that doesn’t work out too well for its clientele who probably travel often, does it? Hate chains like these trying to trick their members. Yet another reminder this is just a big corp trying to extract as much $ as possible. I did have a great 1:1 personal training experience tho. It was the first trainer I liked ever in the US. She listened to my concerns, paid full attention to my forms the entire time, and gave me the exact feedback I had been looking for. Unlike my previous trainers, she never looked at her phone once or tell me my forms were just “fine” when I complain about back pain. My pilates lesson was just average, so the quality of personal sessions vary a lot by the...

When I joined Equinox over the summer, I exchanged emails with the general manager inquiring about gender neutral locker rooms for storage and/or showering, stating I am non-binary. The GM Christopher replied that “locker rooms are still labeled women’s and men’s. With that said, whichever gender you identify with, you can use that gendered locker room”. This felt like a slap in the face. A gym that charges $200+ a month should have exterior lockers for guests who don’t feel comfortable using the men/women gendered locker rooms. On top of that, I went to the gym the following week and they were handing out pride EQUINOX bracelets, that included all colors from the trans flag. Having employees tell me happy pride and give me their performative bracelets, meanwhile their general manager couldn’t even respect my gender identity and hygiene/safety concern while using their gym? Ridiculous. I ended my membership...

The front desk staff was extremely unprofessional. My friend is a member of the gym and received a text inviting her to bring a guest for happy hour, so she invited me. When I arrived, the front desk told me that guests weren’t allowed and tried to make me leave. My friend explained that she’s a member and had received a message encouraging her to bring a guest.

They then asked for my ID, which I provided, but immediately told me to go to the bar and ask the bartender instead. I was confused—how could the person pouring drinks be responsible for checking IDs or signing people in, especially without a computer or tablet?

When I approached the bartender, she looked uncomfortable and clearly tried to indicate that it wasn’t her responsibility either. The whole situation was awkward and felt very...