SVN West - A NPU Venue — Local services in San Francisco

A few friends and I recently attended what I thought was an adults-only ice skating event at this establishment. Unfortunately, the experience was extremely disappointing and, more importantly, deeply unprofessional. First, the advertising for this event was misleading. While it was marketed as an adult-friendly ice skating night, the reality was far from what we expected. The rink itself was incredibly small, the snack options were underwhelming, and the only notable feature seemed to be a White Claw sponsorship, which limited the drink options. Additionally, the tubing attraction didn't function properly and wasn't enjoyable. The staff overseeing this activity seemed irritated and even rude when we used the wrong tube size, which only added to the frustration. While I understand the importance of ensuring guests enjoy themselves, the lack of clear guidance combined with their attitude detracted further from the experience. That said, I want to commend the security team for their thorough and professional check-in process, as well as the bartender, who was exceptionally kind. However, the most troubling and unacceptable part of the night involved a Santa Claus performer. To my shock, this individual was visibly intoxicated and behaved inappropriately--grabbing me, placing me uncomfortably close to him, and using an empty vodka bottle to bear his weight on my head. While this may have been intended to be playful, it came across as invasive, triggering, and completely unacceptable. As a survivor of SA, this experience left me shaken, scared, and deeply uncomfortable. Ileft the event immediately and felt the need to warn others. While I take responsibility for not researching the event more thoroughly, I attended expecting a lighthearted, festive evening with friends--not an uncomfortable and distressing experience. I hope this feedback encourages management to reevaluate how they organize and supervise their events to ensure they are professional, safe, and...

I read reviews about the terrible acoustics indoors and thought I would be safe with a rooftop event. WORST! SOUND! QUALITY! EVER!!! It's not just the indoor acoustics, it's the speakers themselves, and/or the sound mixers. Soooo muddy, and WAY too quiet!! I came for tech house and couldn't hear any of the details of the music, which was infuriating as that's literally the main draw of the genre. All I could hear was the loud conversations of everyone else at the event. The music was so quiet that I literally moved right in front of the speakers and still couldn't hear!! I paid $25 plus fees for my ticket but left after just 30 minutes because the lack of volume and clarity was unbearably depressing. I will absolutely NOT be back, and I hope others will heed my warning and not waste any money here to hear artists they love have their tracks destroyed by the venue's setup. What a sad excuse for a music venue.

Oh yeah, and the bathroom lines...

Van Gough experience was incredible! If you like gazing at paintings in a gallery for a good length this is a nice twist. The music is powerful, moving and choreographed to both the mood and movement of the visuals. The visuals give a brief look at various periods of Van Goughs life and work. The sound system is not perfect but sitting nearer the center probably helps. From where I sat, some pieces sounded better than others. I sat nearer the edges and lucked-out by scoring a couple of the rare, padded, folding chairs. Most of the space is set for floor sitting and pads are rented which we missed upon entering. There are very few benches with no backs and even fewer of the aforementioned chairs. We entered with about a third of the 35 minute show left then stayed for two more times through. Moving and obviously the result of a lot of...