Europa Plus Grocery — Local services in San Francisco

Unfortunately the customer service is typically “Soviet” in the worst meaning possible. The employees never smile at you and don’t make you feel welcomed at all. It is obvious that the prices at the store are literally made up from the head, so my fiancé and I thought it would be reasonable to ask for a bargain price when we decided to get 4 overly priced nesting dolls (matryoshkas) at once. $36 per doll for something that is less than $10 in Russia? I understand marking up the price some, but price-gouging and being inhospitable to potential customers is where I draw the line. The cashier lady barked at me that they don’t provide any discounts, which honestly sounds like a really poor way of leading a business in a place like...

I am always intrigued by this place. It's great to see the variety of foods that I grew up on in Ukraine. The problem is customer service at this place. They are rude and do not provide any accommodations to the customer. What happened to pleasing the customer? My mother bought several products that were already expired. She became violently sick after eating old bologna and moldy bread. She traveled to the store on the bus, which was a great hardship for her to return the items and receive a replacement. In turn, she was humiliated and made to be the culprit of her getting sick. Her items were taken from her with no refund or a replacement. So as you can imagine, we are no longer going...

nice and wide selection of eastern european real foods at a very affordable price point. the place is noticeably and curiously DIRTY with moldy refridgerator shelves and very worn out counters. It must take a special effort to just totally ignore all maintenance and cleaning. One of the sales ladies is often literally brought to tears by annoying and inconsiderate crowd of elderly russian speaking clients often rude and crowding the counter despite multiple signs asking to keep some distance. It's like a survival show in there. Regardless of all of that will keep coming back because of selection and...