Heath Ceramics — Local services in San Francisco

Heath Ceramics makes phenomenal products that are high quality and durable, as well as artistically distinct. I own a number of their vases, as well as tumblers and cups. My negative rating is for the customer service at their Ferry Building location and not their products. I’ve visited this location many times in San Francisco and have made (or tried to make) multiple purchases (unless I leave in disgust because of the sub-standard customer service at this location). Sadly, on many visits, I’ve encountered abysmal customer service. I’ve had employees turn their back on me when I ask a question about a particular product; refuse to look and see if an unavailable color was available elsewhere; or, my favorite on my last visit, take and finish a personal call on her cell phone while I waited to make a purchase. Avoid this location and go to...

I was really excited to visit Heath Ceramics this week. I heard great things about their products and wanted to purchase some new dinnerware. My negative rating is for the customer service we received. We weren’t greeted and all the employees were on their phone. After a few minutes we said hello, and they looked up quickly to say hello back then looked back down. We spent a good amount of time there and was not offered any help or guidance on the items. I plan to avoid this location and will look online or...

In regards to the store on Mariposa in the Mission S.F. Went there with high hopes as the store is blocks from our house and looks amazing lots of wonderful colors to choose from, we were looking for complete dinner sets but the coffee mugs were way too small and with handles only big for very small people or woman only, I'm not a big guy but could not get my fingers through the mugs handles, when I mentioned this to the salesperson she gave me a miserable smirk and no explanation. We won't be going...