Maison Goyard — Local services in San Francisco

I recently purchased a few Goyard items from Chicago boutique. The staff there was very kind and helpful. They were able to locate the items to purchase.

Unfortunately, my issue was not completely resolved (through no fault of the Chicago store or staff). My issue was I had purchased a wallet and had it personalized. I was assured it would be done by the best professionals at the SF store without error and understood they were hand painted. It was a simple inital monogram, nothing custom.

When the item had to returned to my store for pick up; the workmanship was poor. I believe the paint work was done at the San Francisco store according to the order and manager.

The letters are not properly aligned nor centered; the dot in between the initials appeared like a "birdie" from Badminton, and the shadowing area was disportionate to its size. It was bigger than it should be. This was confirmed in store as well as all the samples shown in store as well. In addition to all this, there were paint spots and drips on the wallet from the sloppy workmanship. I was shocked to see all this as I was assured these would be done with accuracy and level of professionalism I would expect from Goyard.

After going back and forth with artist at the SF store; they were not helpful and said they would not correct the misaligned and sloppy workmanship of the letters and dot; but only would consider just removing the paint drips they splatted on the wallet. The wallet was sent out again back to the SF store. When it came back, nearly 1.5 months later; the paint splats were removed, however it doing so, it faded some of the Goyardine pattern on the wallet. It was brand new and never carried; however it already looks as if it were used from the fading. From what I was told, I had no choice but to accept the flawed piece since there were no exchanges on personalized items; even though Goyard has made the errors.

For such a small piece, I am really concerned there were so many issues. Their artists made the mistake and refused to correct it; instead doing the least amount of work possible and damaging the piece and only elected to semi-correct to remove the paint drips they put on there in the first place. From this, I'm not sure I can recommend any customer to get their items personalized without being warned of the risks and consequences; even though this is trademark perk of Goyard. I would have been even more upset if they ruined my bag as well.

This has been a very unfortunate experience and I am still surprised by the lack of attention to detail and committment to customer service that I would expect...

I can see why this Goyard location has such terrible reviews. I would give this place a 0 star if I could.

I was appalled by the treatment I got today when I was at their SF store that I had to write this review because it made me so upset. First off, the doorman was uncomfortably staring at me the whole time I was in the store, despite there being other customers in the store. Why don't you stare at them at all? I decided to call him out on it in front of everyone. I'm sorry that I could afford Goyard. Surprise.

Next, the sales associate Meagan that was helping me out was judgmental, unknowledgeable, and aloof. I don't purchase the brand Goyard, so I don't know much about the products, so I assumed the woman helping me would be knowledgable. My brother wanted a wallet from here for Christmas so I asked Meagan about the price range (lowest to highest) of the wallets. She stated that the price range was from around $500 - $1100. I had my brother on the phone describing the type of wallet he wanted, while I stated the description to Meagan. Meagan showed me only two types of wallet and then stated that one of them she recommended me matched my brother's description. Also, I should have known she was not thinking straight when she then asked me if I wanted sparkling or still water, and I said I wanted still water and she brought out sparkling.

Then Meagan took me to the back of the store where another unknowledgeable woman ringed me up. Before the woman scanned my credit card she stated that my total was 7K. 7K? How in the world did a wallet where the highest price range was $1100 become 7K! I guess I shouldn't say too much about this woman because due to her mistake of telling me the wallet I was about to purchase was 7K, that made me realize the wallet Meagan helped me with wasn't even what my brother wanted.

Next time, all you have to do is show the 3 different types of wallet, state the price range of the 3 types, and the difference between them and any customer can easily decide and confirm which wallet they want.

Who hired these associates to work at a luxury brand store? I will...

My wife and I were in town for the weekend of 9/16 to 9/19 to visit family, but we have been researching on which French brand to consider purchasing without being too mainstream. We finally decided on Goyard. I spoke with Miranda earlier in the week to inquire regarding the availability of the St. Louis PM tote, as well as the backlog for custom monogramming. Not only was she quite cheerful, she was also very helpful and informed us that thee St Louis PM tote was in stock and that the backlog would be approximately four weeks. That put delivery of my wife's tote to the Friday before Halloween (10/28).

The entire ordeal was really painless. When we arrived in the store on Saturday, 9/17, we were the only ones in the store despite Union Square being crowded due to the Korean Harvest Festival.

Luis was very considerate and the best thing about it was that he took his time showing us all of the colors, as well as advised us candidly regarding the monogramming process. He recommended an aesthetically pleasing color combination and advised against stripes due to the fact that paint would crack once the canvas has broken in.

Four weeks later, just like clockwork, the bag was delivered on 10/28. The bag came with the Goyard dust bag, yellow wrapping paper, as well as a Goyard shopping bag.

The experience was wonderful and never have we felt that we were rushed out of the store. We knew what we wanted, browsed all of the possible tote colors, chose the monogram color scheme based on Luis' recommendations, and walked out with a Goyard receipt in-hand.

Thank you Luis...