Mazda San Francisco — Local services in San Francisco

I shopped around a few Bay Area Mazda dealers up and down the peninsula and asked for competitive offers. Got on the phone with Dennel Hayes and upon learning that I live in SF, he was determined to get me a solid offer to keep my business in the city. I appreciated his quick response, honesty, and determination. Dennel also broke down all the key features I needed to know about the vehicle and explained it in a very helpful and accessible way. Possibly a future in voice-over work for Dennel.

I was hoping to get more for my trade-in but we couldn't settle on a price which was OK! I was hoping the process between coming in to going out the door was quicker but understood that it was a busy day (end of the month) and there were other customers that needed attention. There was a bit of waiting time in between. I was able to leave my old car overnight to drive the new one home, which was nice. There was an issue about giving me the wrong plates and having to switch it out the next day, which wasn't a big deal -- it seemed like an honest mistake but wished it was caught earlier rather than me driving around with wrong plates for a few hours. Lastly, I was asked to sign some items digitally which I don't mind and sometimes prefer but I had to look at it on my phone which was hard to read already fine print. A tablet would've sufficed. Since I had to walk across a couple of buildings for finance, etc. it would've been nice to get a folder or packet to keep my paper work intact, would've been nice branding moment for the buying experience.

All in all it was good experience with this team. I have little to none online reviews under my belt but the team at Mazda SF needed to be given some flowers for their great...

EDIT: Unfortunately it seems like the positive experience ends the moment the check clears and Mazda SF has your money. Barely two months after buying a brand new CX-50 Hybrid, the 12V battery is completely dead and the car is effectively bricked. I called the Service Department to see what my options were and they blandly scheduled me in for a morning appointment on a work day and told me to call Mazda Roadside Assistance for a tow. MRA then told me they'll only tow to the closest Mazda dealership, which is for me Marin Mazda (who has been even less helpful). On top of that, Mazda SF told me that they don't have any courtesy cars available so the best they could offer me is an Uber voucher or a discount on a car rental.

This was NOT the experience I was promised and I am extremely disappointed that I'm having battery issues this soon after buying the car. I legitimately don't know how I'm going to get the car to SF and at some point I suppose I have to just weigh the cost of the tow against the cost of going to a local non-dealer shop for repairs. Really hope I wasn't sold a lemon!

OLD REVIEW: Smoothest and chillest car-buying experience I've had. Did all negotiations via email (thanks to Daniel and Chris) then Azaria helped me when I came in to make the purchase. Mohammed got me through the finance paperwork with ease. The vehicle we originally agreed upon ended up not being available, but Chris quickly pivoted to another comparable vehicle that actually had a higher MSRP - but they still honoured the deal we agreed upon. All in all,...

I recently took my Mazda to Mazda San Francisco for a routine service under a prepaid maintenance plan, and I’m extremely disappointed with the experience. Despite paying a premium for this plan, which includes a rental car option, they refused to provide one, citing unclear reasons, and their staff was dismissive and unhelpful.

The issues didn’t end there. The rental vehicle they eventually gave me had less gas than indicated on the paperwork, but I returned it at or above the original level. They later charged me an exorbitant fee for refueling — at $12 per gallon — without even notifying me in advance. When I reached out to dispute this, they refused to reverse the charge.

As if that weren’t enough, I received a parking ticket with the rental, even though I had paid for parking and provided proof to both Mazda and SFMTA. Mazda’s staff contacted me daily, insisting I pay this erroneous ticket, despite my evidence. After I contested it and SFMTA dropped the case, Mazda still sent me a bill, which was infuriating and unfair.

Additionally, I had asked them to refill the windshield fluid as part of the service, but this was ignored, and the car was returned dirty. Overall, I found the staff to be rude, unaccommodating, and unprofessional at every turn.

Mazda San Francisco completely failed to meet the standard of service that I paid for, and I won’t be going back. I’d rather drive out of my way to another Mazda location — like San Leandro or Concord — for a more respectful and...