Modern Appealing Clothing — Local services in San Francisco

Customer service was horrific! Embarrassing to say the least! I ordered a sweatshirt, money came out of my account the day I ordered. I was sent a confirmation email stating tracking information and time of deliver 7 to 10 business days. After 20 days I still had not got my item, I emailed customer service. They told me something went wrong with my payment, I rechecked my account and money was still gone the same day of purchased. Then they said I can either reorder or they can give me a refund. Why would I have to reorder when you have my money. haha Really?!!! Then I said sure I can reorder being that you have my money and i would have to send more money then I receive fund of my 24 day purchase can I get a discount. I still would not have mind doing business after being lied to and a debacle. I was sent a email saying I will be issued a refund, then I got a email saying my order had been cancelled. So you did receive my order and you took my money but yet you said something went wrong with my payment. I hate being lied to just like most people holding someone money for that long and not contacting them is just unprofessional. I had to contact them to even tell them i had not received the item yet. Just overall embarrassing, I deal with small clothing companies all the time first one that wasn't willing to work with a customer after they screwed...

Not sure where the bad reviews come from. I make a point to stop here whenever I'm in town and always have a positive experience. I bought a shirt here and decided to have it hemmed using their in-store service. I received it in the mail back home and wasn't happy with the result. Chris (the owner) was very quick to find a solution and managed to find the scrap fabric and restore some of the length to the shirt. She accomplished this quickly and covered the shipping. Very impressive experience. Beyond that, the staff are always friendly and excited to talk about clothes, local restaurants, or life around San Francisco. It's like visiting your quirky, eccentric aunt's house. It's an off-beat, welcoming energy that makes it enjoyable to shop. Give this store a try if you are...

Wanted to get a Commes de Garcon outfit, but the tall older blond sales staffer was standing so close to me that I couldn't stand her invading my personal space to hold the outfit to see the lines and the cut and the fit. The tiny dark haired lady and the older grey haired man are usually much more helpful!!! I canNOT recommend this store any longer when that dense blonde 70 year old woman is there. JUST get your Commes de Garcon in Tokyo!!! A shame that the owners hired such a clueless blonde...a shame...Maybe she didn't realize that I am used to Japanese level...