Pacific Auto Works — Local services in San Francisco

My vehicle was towed to Pacific Auto Works because of battery and alternator issues. One of the pleasant aspects of Pacific Auto Works is that they are open on weekends (Saturday only) until 5:00 pm which is not a normal thing for most repair shops. I googled over thirteen (13) shops in San Francisco and Pacific was one of two businesses open. Despite closing at 5 pm, I spoke with Paul (manager) who agreed to wait an additional 10 minutes for my tow truck to arrive. Once unloaded off the tow, Paul quickly filled out paperwork and promised to call me on Monday. Paul called on Monday, explained the issues and agreed to hold my vehicle until Tuesday so I could commute into the city to pick it up. Ill be honest, i’m not an auto professional, like many, i’m at the mercy of the shop and hope to not be ripped off. I didn’t fell like I was being taken advantage of and the price seemed consistent with my google search. Pacific Auto also had coupons on their website which helped. Hopefully my vehicle was fixed correctly, but, I felt good...

Brought the car in. Walked through exactly what was needed to do. They gave me a time frame. Came back. They thoroughly explained, and showed everything. Very happy with quality of service, and attention to detail! Will definitely go back.

UPDATE EDIT: Went there again today. Will be going here from now on. If I’m able. Also I will definitely, and anyone reading this should go here for second opinions, if you have any doubt. Had the best experience with any mechanic (Repairing an out of town incident, I will not mention the details as it makes all mechanics look bad.) I took the mistake into pacific auto-works, I think the service technicians name is paul. The way he handle a very difficult situation is admirable. Will definitely be going back here from now on. He had me back on the road driving what was a nightmare from that terrible person, is now perfect again! I would love to say a whole lot more, just know, I am extremely happy with you! And thankful. You are a much appreciated and a valued...

I recently needed a break and lamp inspection on short notice, and Pacific Auto Works exceeded all my expectations. Despite the last-minute request, they were more than willing to accommodate me. I was stuck in traffic just a block away, and they were incredibly understanding and patient about the delay.

When it came time to address the brake inspection, we encountered an unexpected issue: my wheels had a lock for which they didn't have the key. Instead of turning me away, they presented several different options to help resolve the problem. Their resourcefulness and dedication to finding a solution were impressive.

In the end, they managed to complete both the brake and light inspections without any hassle. The whole process was smooth and efficient, and their friendly attitude made a potentially stressful situation much easier to handle.

I couldn't be more grateful for their exceptional service and professionalism. Pacific Auto Works has definitely earned my trust and future business. Highly...