REI — Local services in San Francisco

The store itself is great, great products and selection if a little pricey. The sales associates are great... The security however..... judgmental, extremely unfriendly, insulting, unprofessional and ultimately have lost the company a customer permanently after being made to cry because I took too long to look at gloves according to the man doing security. My hands are very small and I'm looking for something that looks nice but is ultra warm and waterproof and not a glove liner and not over $50. They have a huge selection and obviously I'm going to want to try the gloves on if I'm going to buy them especially if I'm paying over $20 for them. I have to pick them up and look at the label carefully because I have extremely bad eyesight. I don't know whether I'm getting the right size or gender or brand without picking it up and looking at it closely. I'm not going anywhere to do this I'm not acting weird in any other way and I was really clear about the fact that I can't see well and that's why I was doing it.

Apparently that's not cool.

Apparently it's not cool even if you make sure that your hands are visible the entire time, you are not wearing bulky clothing and you voluntarily check your bag in at the front door without being asked with the guy who is now giving you a hard time.

As though I could get out of there with anything after I checked my bag in and make sure that I'm standing where I'm totally visible to both the front counter and the cameras and him the whole time??? I'm not a freaking shoplifter. In fact I have about 30 years of retail sales and management experience so I'm actually on the store's side.

Meanwhile they were getting robbed blind by some guy who looked more yuppie than me while the security guard was mean mugging me and only me the entire time I was in the store. After the way I was treated I didn't feel like pointing it out or helping and if I did I probably would have been accused of coming in with that guy anyway.

On top of that my parents were one of the first 100 members of REI co-op. My dad would be very disappointed if he were...

Yall Fellers Go Over and Say Hello To Your AirBnb Neighbors and plan some AirBnb Experieces / Outdoor Activities for guests with group tour guides and Outfiters. Have a rental program offerings and or bulk / group usage type of discount maybe. Maybe share what you do with your non-profit community efforts with them. Also how about employee PTO for both companies to help deal w trash and graffiti in certain areas since most city works people are acting like Gov Union Workers and coasting or dipping out as much as possible. Please add more Hemp and Eco Friendly products. Whole Foods Market can teach you how to Fair Trade Dougie if need be. Affilate Disounts on Fleek.

How to make you vacation rental unique with have hiking poles and shoe shoes etc in our guest rental unit waiting for you. Sponsored by REI. No high risk activities and release of libility waiver perhaps when neccesary. See Airbnb Aircover insurence policy for further info on that type matter.

Ask your Board or Senior Staff in different cities what is the best sharable type or gear in different cities maybe oh and QR codes for the demo items, so that guests have easy option to purchase their own stuff later if they want. Just cherrypick whatever you want.

Will you ever sell 100 percent natural sleeping bags, sigh. Also Goal Zero Solar Panels for Off Grid one of kind rentals and maybe even some water filter options and cookwear.

There are all kinds of options. You just need more think tank type people and or perhaps some consumer surveys ie what woukd you like to see more of in our store /...

First I want to say that I am a member of REI and I've shopped at their stores since I was a kid. I really appreciate the mission of the co-op and agree with what REI is supposed to promote. This is why I was very disappointed by what I saw on a recent climbing trip to castle rock when I encountered a large group or REI climbing students and guides.

Almost every Saturday and Sunday during the summer the S.F. REI sends their intro to outdoor climbing classes to Goat Rock in the Castle Rock State Park. They set up top ropes on all the easy to moderate climbs in the immediate area - about 4 or 5 total. So from 8 am to 2 pm these routes are 'claimed' by REI and only available for their clients.

I don't mind sharing, even with large groups; sometimes crags are too crowded, and you just have to try again another time. This is the reality of popular climbing spots. However, it is extremely frustrating to see a company monopolize a shared public resource like this for profit at the expense of other climbers that have the same right to enjoy the area.

REI needs to take a look at their strategy here. There are ways they could provide this service for their clients without completely taking over the space. Hopefully they realize they are part of a larger community and start demonstrating some basic awareness of...