KZ Kitchen & Bath, Inc. — Local services in San Jose

I wish I had read reviews before I made the purchase from the company. We bought cabinets and granite countertops for our brand new kitchen, total worth over $10K. First of all, they messed up the under-the-sink cabinet. I have an apron sink, but they delivered a cabinet for drop-in sinks, and we had to go to the warehouse and exchange for ourselves. Secondly, and more frustrating is the granite countertop, I bought Kashmir WHITE stones, which is very appealing in their Brokaw showroom, creamy white color with minimal marbling. But what we received is BEIGE-RED colored stone with ink-stain-like patterns, VERY VERY VERY disappointing. I had my contractors pick the stones up from warehouse on Friday, and I found out this problem on Saturday morning while the installation is already half way done. So I can not return them for a refund, and if I ask my contractors to remove the installed ones and install new ones, it would double the time and money, which I have absolutely no obligation to pay. I tried to get some discount and live with it, but the store manager Jennifer was rude and unprofessional over the phone, she tried to blame it all on me, and said they can only offer me $160 discount. I can not accept that and wanted to talk to her boss --- the boss is out of town, she said. Of course, how can the boss be in town at such moments?! I wanted to give 0 star for the business, but I decided to give one star because of Ronnie, the sales person, who was trying to help me as much as she can, I wish she was...

STAY AWAY!!!!! Horrible customer service, the techs aren't prepared and are very hard to understand.

The store: We ordered a whole kitchen cabinet remodel (paid a 50% deposit) and hired someone else to do the demolition. The demolition went great and the day KZ Kitchen were supposed to do the install, two people came unprepared and didn't know what parts they were supposed to pick up from the warehouse. Left for 3 hours and came back with cabinets that were all banged up and scratched. Told us we had to redo all the plumbing and asked for extra cash up front. That day we called the office and no one got back to us until the next day. Then, the day after that we tried to exchange the cabinets and drove to their office and they said they can't exchange them! Two days delayed without a kitchen and we had to cancel the whole order. We asked for our deposit back and they ran the card, but still haven't gotten...

Wendy Zhao was the best salesperson out of the three folks I interacted with. Customer service here is lacking, so be prepared to just wait in line at a salesperson's desk to get help with your order. If you go in expecting amazing customer service you'll be disappointed. As for product, they have a great selection of kitchen cabinets, counters, and tile. Really great prices, too. Worth dealing with indifferent salespeople to save a ton on...