Borinquen Discount Souvenirs — Local services in San Juan

If I could give a lower review I would. After looking for some shirts I wanted to get for my family back home. We go to exit the store and find that we have been LOCKED in the store. We could not even BELIEVE that this happened to us while on vacation. I tried calling surround establishments and then finally called the cops. AFTER AN HOUR, she finally came back and was looking at us like we did something wrong. She never checked the store to verify no one was left in the store before leaving. I could only imagine if I decided to get souvenirs towards the end of the day. I would have been stuck there all night. Then when we asked how we would be compensated the girl panicked and did not know what to do. She claimed she needed to get say so from her boss. Which she could not reach after multiple attempts. Then she proceeded to call her mom & sob over the phone. EXTREMELY IRRESPONSIBLE, DO...

I’m rating this shop one star because of the man who helped me during the luggage drop off on April 20th around 12pm. He was incredibly rude, almost hostile, I wish I was exaggerating. I understand working is customer service is difficult, I work in a karaoke bar. I’ve had to deal with much more than confused tourists and I’ve never treated anyone like that. Matilda was great...

We left our luggage here after our cruise ended and while we awaited our flight out of San Juan. Such a relief to know it was in the safe hands of a friendly, helpful, competent staff - and at a very reasonable price. A fun store to shop for...