Mariel Arts & Crafts / Souvenirs Old San Juan — Local services in San Juan

If I could give them negative stars, I would. They are quite literally thieves and WAY overpriced for a souvenir shop with not even authentic product.

I should have known better than to fall for this tourist trap, but nonetheless I did. I bought two small sized packages of their local coffee and after about an hour later, I discovered the second bag was broken (only to be fixed by tape, completely unsanitary). When I returned to ask for a new bag, the same one was unavailable. The woman (very rudely may I add) basically told me they had "no money" and I either pick a different coffee brand of the same size since there isn't the same one or that's it and re-taped the one I brought in to re-sell (once again, completely unsanitary). I took one of the other bags and left because I was so disgusted.

I will never return and no one should give them their...

My wife and I were celebrating our anniversary in Old San Juan. We ducked into your shop because it was neat but we were hoping for some good air conditioning. Not only did we get souvenirs but there was an older lady behind the counter whom sold me a soda, showed me the best place to stand for air conditioning and was just the nicest person I met in Puerto Rico. We compared experiences and she told me " as I get older.... I just want to be wise. Damn.... she already is. My wife and I bought a bagful of souvenirs from this lady. Best customer...

Loved the shop when I was visiting and decided to order some souvenirs after I returned to the states. Online store is easy to use. My order arrived missing some items and after a few emails I was able to get ahold of the owner who was extremely nice and helpful. She refunded me the items I did not receive but then sent them anyway. Although it wasn't a smooth first impression, her customer service was amazing. I would and will absolutely support this business...