Staples — Local services in Santa Ana

UPDATE: I called back and spoke with Cynthia in the printing dept. What a difference. Very polite. Very helpful. She'll get it done. Updated review from 1 star to 4 stars thanks to Cynthia; she can teach her manager a thing or two about customer service.

I called this morning to follow-up on an order we submitted last night for printing. The order was submitted around the time they closed (last night) and the automated system provided a delivery time of 11 am. I was really hoping to get the print by 10 am, so I called to see if there was anything that could done.

I had the tremendous displeasure of speaking with person named Souren. He was completely disinterested in helping me. His goal from the get-go appeared to be: “get this person off the phone.”

It turns out, he’s the store manager. But I didn’t know this at first.

I told him my situation and advised that I was calling to find out if there was any way I could pickup the order before 11, preferably around 10.

He began to interrogate me with a condescending “you should know better” tone. One of his first questions: “Well, what time did the delivery SAY it was gonna be ready?” Ok. I see where this is going. Then he proceeded to give me a litany of reasons why he couldn’t be bothered, including:

“I’m not going to put your order ahead of anyone else. I treat everyone the same.” Ok. I didn’t ask you to put my order in front of anyone, much less everyone. I asked whether the automated delivery time was the soonest delivery. Also, if you treat everyone “the same”, meaning the way you treated me, that’s unfortunate and certainly nothing to write home about.

He indicated that the gal who runs the print shop starts at 8:40. As a result, there’s “NO WAY” for him to know what the workload is this morning or whether it can be done any sooner than 11 am. By this time, he had already shared that he’s the store manager. So I reminded him, “aren’t you the store manager?” Anyway, this dude was a total disaster from a customer service standpoint.

In the grand scheme of things, none of this is a big deal. But I had an extra 20 mins to kill and this dude was a complete brick. So...

I always go to this location Monday to Friday, this time was a Sunday.. And I was there for a Amazon Returning, Standing for around 10 minutes, 2 girls was there and I know they noticed about me, I wait, and couple minutes later one with out a Name tag, with a piercing in the nose and a ponytail super rude walk close by my side...I just ask a question.. and she answer me like I was there to bother them, I work for 8 years customer service and last 3 for management I really think that we should be happy with our work, and more if it is in customer service.. with that attitude it doesn't really make me want to come back, but we are there to support and that those stores for which they have work continue... the two workers near UPS With very ...

Worst customer service I’ve ever seen ! It I can give zero rating I would’ve ! , went there to print some documents , couldn’t print it asked for assistance even tho they were more employees inside than customers she said (no it’s working). Hahaha in what planet do these people live ? I’m a customer , if a customer told you that something isn’t working you should say OKAY LET ME HELP YOU IF YOU ARE SURE ITS WORKING , not everyone knows how your stupid printers work , you’re an employee you should assist customers that’s what you’re getting paid for 😆😆🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️, Who’s hiring these people ? No wonder why it was empty, If you trying to print something go to FedEx next block much more...