Buffalo Wild Wings — Restaurant in Santa Ana

I normally don't post negative reviews, but this one is well deserved. The service here was horrible. The server we had, kept hanging out with his buddies at a nearby table. He left out one of our people's orders, then acted like it didn't happen. He didn't come around to check on our drinks. We had to get up to ask for napkins and etc. Overall he seemed like taking our table was an inconvenience. His demeanor was horrible. When we asked for a manager, she was standoffish. We let her know most of our party was finished eating and we were still waiting on a chicken sandwich that was left off the order, that was "coming out soon." She took the meal off our tab, but then asked if we wanted a to-go box because the rest of us were finished. Which was very rude. We had to place our drink order with the manager because the server just avoided our table after we asked for the manager. The second round was only ordered because we were waiting for our person to finish his meal because it came out so late. The atmosphere was horrible. The music was so loud the server had a hard time hearing us when placing our order. The manager was also bussing the tables because the server wasn't around. Two servers on a Saturday night is questionable. One server was on it, but our server kept going out the side door or disappearing to the back for long periods of time or talking with his buddies. Two glasses were broken in the hour we were there. One by the bartender and one from the table with the server's buddies. Both times, people applauded, like it's the cool thing to do. This place is horrible Overall. It is giving bar vibes vs restaurant. Mens restroom full of gang graffiti/tagging. Oh and don't forget the dirty mop water smell when you walk in. When we were done, we had to signal the manager to get us our bill after sitting there for like 15 minutes. The server never came back to our table. This is a prime location, but unfortunately a terrible restaurant. Corporate should really look into this location. It could be so much better with the...

Dear Buffalo Wild Wings,

This is my first time going to Buffalo Wild Wings ever and this has to be the worst customer service experience I have ever experienced. Not only did I receive the worst customer service, the food estimated time to pick up was extremely late(made me late for work) and the manager(this old lady with a bun who wore a red shirt), gave me an ugly resting btch face when I asked for a refund. Her response was unprofessional and she should not work for customer service if she is going to act like that. I have work for customer service for 6 years and this type of display I saw today shows that this restaurants deserves a 0 star if they do not want to improve their worker's customer service skills.

What happened when I was there you might ask?

I came in the restaurant around 11:07am and ordered at 11:13am. The cashier girl told me my order should be done in 10-15 minutes. Which I listened CLEARLY. I came back to 15 minutes and there was no one at the front desk. I waited for someone to assist me and what happen? I waited for another 15 minutes to finally get cashier girl to assist me for a refund since I basically waited for 30 minutes. The manager(with the ugly attitude) came out and told me,"You know that she told you it takes 20 minutes". I told her," I am late for work and she told me it would be 10-15 minutes" Manager(she raised her voice this time):"I know my cashier would never tell someone that". So I said okay and got my receipt and left. The manager did not apologize. I hope this experience is not in any other Bufflo Wild Wings location. I will not be going to this place again and will be contacting the higher ups of Buffalo Wild Wings soon about my experience. Do not go to this place for a terrible experience.

-Sincerely,...

I deliver for delivery apps and spend enough time on the phone to support to understand how the different systems work. It’s pretty simple: an order comes through on a screen, and the person overseeing the pick up orders makes sure the kitchen has those orders coming through. However, and this is not the first time for this location, the kitchen did not make the order. It’s not the host’s fault, I feel sorry for the host actually. It’s the manager telling them to lie that gets me. First the host checked the kitchen and said that the manger said that since the order had Mac n cheese on it and the kitchen was out of Mac then it didn’t show up on the screen. I said well that sounds like your manager needs to figure that out. The host said he would get the manager. When she came over the manager gave me a story about how she needed to check the email, that maybe My delivery app was emailing her. She left. The host came back and asked to read my order off my phone which had 6 or more items, and then they took down the order into their screen. After I had wasted about 15 minutes from all of this the host said that the manager had said my order would come out in 15 minutes. I told them that I know orders do not come out that fast at BWW. They said they were only repeating what the manger had said and I kindly told the kid that I do not get payed to wait and that someone else would come get the order. There really is no need for all of this lying, but also, this poor host is just learning the worst kind of work ethic. I just can’t believe my experience here. This manager seriously thinks that delivery drivers are that stupid. I cannot stand being treated like that, and I do wish that she did not treat her own employees as...