World Market — Local services in Santa Barbara

Was in Cost Plus earlier today and had a great experience with the manager, Jaime. My mom wanted to purchase a mirror, but unfortunately it was sold out. She then helped us get online to see if we could find it there. Nothing left online, so the next thing she did was see if she could locate a store near us that had one , than purchase online through their store for curbside pickup which would allow a 20 % off coupon. Turned out that all nearby stores were sold out but she didn’t stop there. She then a 10% discount off the display mirror, since all other options were exhausted. My mom happily took her up on the last viable choice & am happy to say she’s so happy she did. It’s such a marvel to experience, not only a professional & efficient leader, but also so personable & good spirited. What a breath of fresh air she is. We’ve been shopping at that particular store (Santa Barbara) for many years & never has a manager come close to what Jaime brings to that location. Hope corporate realizes what a gem they...

Store and merchandise is great. Sadly, the customer service has declined dramatically recently which makes it unnecessarily difficult to place an online order with discount , then pick up in store. I don’t blame their store managers, I fault the management who trains them. Corporate promotes a one time 25% off discount, allowing pickup in store, which I like to avoid excess shipping. However, when the order is ‘shorted’ due to low inventory, they will NOT let you receive the same discount when you arrive 12 hours later to pickup the order EVEN THOUGH the inventory ‘shorted’ on your order is ON THEIR OWN SHELVES now because the truck came in overnight. Spent an hour there today trying to straighten this out, and was told repeatedly I had to cancel and reorder online. On my way out, the same store manager was arguing with another customer who was even more frustrated than I was. The manager actually said to her, “so you’re complaining because of a discount?” Management:...

I came in looking for a couch and was assisted by Courtney, who normally manages the beverage department but was sent to the furniture area to help me. Courtney was so helpful and attentive, even finding a measuring stick to double measure the dimensions of the couch for me. In a world where retail customer service is a dying art, Courtney gave me the rare gift of feeling like a valued customer. When I decided on the couch I had hoped she would get commission (and expected it, given her attentiveness) but I learned that there is no commission at World Market, which made me even more impressed with her sincerity and helpfulness. She's just a nice person, a hard worker, and an...