Michaels — Local services in Santa Rosa

They have a wide variety of craft supplies and I almost always find what I'm looking for. Most of their products are reasonably priced or if they aren't, I use a coupon so at least the store offers a way for the items to be purchased for a good price. They keep up with trends and offer new styles and products on a regular basis. I frequent the store often and I do not get bored of the same old thing. The reason that I am not giving a five star rating is due to the lack of quality customer serviced. I'm at that location anywhere from 1-4 times a month and it's usually of low quality, and on occasion I run into really rude, incompetent or apathetic employees who act as if you are bothering them by asking a question and one they can't answer anyway.

Today I was looking for a pricey product and I just called the store to ask if they had it in stock, it's called the Bigshot (I previously visited the store and they had a spot for it, but I never saw physically it there and the employees could never tell me when another would come in). So I'm on the phone and three people and 7 minutes later (mostly being on hold) I was told no, they did not have it in stock. However, she didn't know what it was, you can usually tell by the tone in someone's voice if they recognize what you're talking about, plus she asked me if I was looking for a Bigkit, leading me to believe she was just looking it up on a computer, not actually checking the aisle. I asked when they were going to get one in stock and she said that it was hard to tell. This is one of the two big problems with the store being a chain and both come down to lack of care for the customer!!!

I have to say that the third employee was actually friendly and was trying to help me, which is rare. She told me to order the product online and that there is no shipping cost ($50 or more shipped free to home and under $50 shipped free to the store). I guess that is an option but I wanted to see the actual product and I'm not really interested in waiting two weeks for something to be shipped.

So, I would give 2 stars for overall customer service and 4 stars for having products I like/want, having a good variety and being an all in one craft/hobby/art store unlike the other craft stores in town. I get a 3 when I average these...

Great craft store! Other than fabrics, you can find most things here for a wide variety of crafting and decorating projects.

They have a wide variety of yarns, knitting and crocheting supplies, embroidery flosses, tote bags for carrying your projects and storing items. Patterns and looms, hooks and needles.

Picture frames in most sizes and full framing services and all the framing fixings for diy, including hardware for installation. Also shadow boxes and document display.

They have a large children's craft section, with kits, toys and projects for all ages and abilities. Wood working, painting, stenciling, applique. Lots of small play with toys and costume items also. Fun foams, sequins, glittery glues, perler supplies and tiny colored rubber bands.

Painting tools; brushes, easels, canvasses, oil paints, glosses, acrylics, watercolors and spray paint as well.

For flower folks, silk and dry flowers and floral arranging supplies; vases, wreaths, styrofoam, decorations and ribbons galore.

There are lots of drawing and coloring materials and books to choose from. For putting it down on paper, they have scketching pencils, colored pencils, pastels, crayons, many felt top markers be and fabulous Copic markers too.

There are clay's, including bulk, air-dry, Femo and all the tools for working with clay and ceramics.

For jewelry making they have all the findings, except gold filled, and racks of beads and stones. Wiring, stringing, tools, storage and some finished jewelry as well.

Large scrapbooking department and a wide sticker selection. Everything needed for Cricut users, including the machine itself. Great section of colored paper and cardstock, tags, albums, etc.

Rubber stamps and inks, embossing powders, glitters, tools that go with the hobby.

A recently expanded cake decorating department.

A panel of how to instruction books on most topics, for those wanting to learn something new.

For any major holiday it's the place to go to decorate your home or create holiday crafts.

They have a class room for occasional demonstrations or classes.

A public restroom and ample free parking out front.

The staff seems to turn over quite a bit, but many know the inventory and all have...

I'm unhappy because I was not given my 20% coupon discount (for "entire sale, including sale items") at the register. The manager claimed the 6 items (all the same) on my receipt were "Clearance" items and not eligible for the 20% off. However, the bin from where they came was NOT marked "Clearance" anywhere, and when I scanned the items at a price checker, before purchasing them, they all scanned with a "Sale Price", not as "Clearance" items. I had thought the items would, and should, qualify for the 20% off coupon. But, they did not ring up with the 20% off when my coupon was scanned. Curiously, my receipt shows a "P" for "Promotion" on each item's line, rather than a "C" for "Clearance", as well. Although the manager FINALLY, and begrudgingly, offered to redo my sale, and give me the 20% off anyway, she intimidated me in front of other customers enough to discourage me from forcing (asking) her to go through the extra trouble of redoing the sale and giving me the coupon discount "for items that weren't eligible" (her words). So, I did not press her to redo the sale and give me the 20% coupon discount, but I walked away very mad. It's not so much the extra money I spent that upsets me, as it is the principle of not getting the promised coupon discount...plus being subjected to the manager's intimidating attitude and her untruthfulness about the items being clearanced when they were obviously only sale items. She did not show me any proof that my items...