Old Town Furniture — Local services in Santa Rosa

Terrible place, save yourself and your money. Defective product, lack of accountability, over charged, flippant and the worse service we've ever received. We purchased a $12K (you read that right) table & chair set, which had to be made. Instead of the 3 months we were told, it ended up being a 9 month wait. When the table/ chairs finally arrived, the service folks brought them in and that was it. There was no follow up, no other communication, nothing...silence and crickets from their store managers and customer service. Not one person from their store inquired how everything was, if the delivery was alright, was the product alright.. seriously no feedback, no inquiries. Turns out the table wasn't what we wanted or thought we ordered. There were many defects throughout both items, including the 6 chairs. We figured we waited so long, and as fire survivors with little to our name, we just tried to take this in stride and move forward with what we had. The table doesn't retract easily like the floor model did and it's an entirely different mechanism than what we wanted and were told we would get. Fast forward a year and we are shocked at the poor quality of the material used, the lack of accountability shows explicitly now that the chairs are already falling apart with no easy way to repair. The backs have loosened up and the screws are stripped. We are astounded how easily dings and nicks are so visible with simply everyday general and easy use. It's just my husband any myself, so no kids or other destroying factors to the table and chairs. I'm so disgusted by this company and store, I will not set foot back in there any longer. They had other pieces we were originally interested in, but I don't want anything they are...

I’ve shopped at Old Town Furniture in Santa Rosa several times, and every experience has been excellent. From the moment you walk in, the staff makes you feel welcome. Anthony always listens carefully to what I’m looking for, gives helpful suggestions, and lets me take my time reviewing their floor and catalog options — never pushy or rushed. They have a great selection of traditional, rustic, modern, and mid-century furniture with lots of color and fabric options. My most recent purchase was a sofa-bed with a gel mattress and it's the most comfortable thing ever - my guests love it! Being able to select the frame style, back and arms as well as the fabric really gave me the customized product I imagined.  The items arrived on time and the delivery team handled everything with care. Overall, Old Town Furniture offers quality pieces, friendly service, and a relaxed shopping experience....

Old town furniture was a one stop shop for my fiancé and I when furnishing our home!! We needed everything from a bedroom set, kitchen table, bar stools, and couch and more and we’re lucky to have had such great luck with the amazing staff at Old Town. We love our pieces and they were very helpful finding the right colors, fabrics and even ordering colors they did not have in the store so we could see. The delivery was smooth and an amazing help getting everything inside carefully! We can’t thank them enough for selling us pieces that we will have for many...