Jim O'Neal Ford Inc — Local services in Sellersburg

First and foremost, Jim O'Neil is fortunate that there is a limit to how much I am able to include in this review.

In summary, I purchased/received my 2024 Ford F-250 around February of 2024. I’ve had the majority of this review typed up for over a year (16 months), but I held off from posting due to still giving Jim O’Neil a chance to work through problems. That was a mistake.

A friend recommended Jim O’Neil Ford to me due to them purchasing a new truck at Jim O’Neil Ford. I ordered a 2024 Ford F-250 SD at the end of 2023. There were issues with Jim O'Neil from the start of the process, but I stayed committed. When I picked up my new truck, I was told a $50 gift card would be given to my friend who referred me to Jim O’Neil Ford. I told my friend to watch for that gift card. A gift card was never sent, thus making me look foolish for even telling him and his wife to watch for that gift card.

There were several cosmetic issues that should have been fixed on my truck upon Jim O’Neil receiving it. They were careless with their initial inspection and the handling of numerous issues as time progressed, they were disorganized, and they required multiple trips (ultimately several hours of driving - considerable amount spent on fuel/diesel) from me to "fix" issues. Their customer service was horrible. No priority was given for purchasing the vehicle there nor was it given for follow-up trips after they failed to fix issues.

My truck has been dropped off at Jim O’Neil multiple times for various repairs. However, my truck still has miscellaneous electrical issues. When I called Jim O’Neil in August of 2025 due to my AC going out on my 2024 Ford F-250 (less than 6k miles), I was told that Jim O’Neil no longer had a diesel mechanic. Therefore, they claimed they could not/would not accept my truck for service work. No recommendations/guidance was given. I requested that all of my service records be emailed to me. I was told they would be, and I verified my email. I never received the email with my service records. I checked all the folders of my email (including junk). No email was received from Jim O’Neil.

Jim O’Neil will say whatever they need to make/complete a sale (such as we’ll pay $50 to the person who referred you- not that this was a deciding factor but it’s an integrity concern). Good luck getting them to follow through on quality service and customer care once their money is made on the sales side. Jim O’Neil showed its lack of quality control when I picked up my brand new F-250 with several defects. Jim O’Neil has been far less than sympathetic with my issues, as they were notorious for repeatedly telling me “it’s a first come, first serve” basis for vehicle diagnostics/repairs (even if they were for issues they failed to fix initially).

Ford has also shown its on-going lack of quality control. A new truck should not have all of these issues. I’ve taken my truck to a new dealership for repairs. I’m up to over a week without my truck on this current repair trip. I’ve let go of the notion that you should try to remain with the same service provider due to them being “familiar with the issues” on your vehicle. Just account for new issues constantly emerging with Ford. That has seemingly been the case with my truck. I'm hopeful that my new Ford service provider will at least show more concern and professionalism in...

I was looking for a new Escape. I kept getting the run around at the biggest Ford dealer in Louisville. Even the owner promised to make things right. 7 months later and he still has not shown me that he cares or will make it right as promised. But I digress from this fine dealership.

I found an Escape somewhere else but it was not the color I wanted and had more options on it than I wanted. So I thought I was going to have to settle when one Popped up on Jim O'Neal's site. I did the check availability on their site and a nice gentleman named Kenny started to reply back to me. We went back and forth and finally made a deal. Now, I'm an old guy that has never made a deal for a car just through a website and emails. But even after going there to sign the papers and pickup my Escape, I have never had a car buying experience go so smoothly as it did.

I went over to put down a deposit on it since it had yet to arrive at the dealership. Kenny introduced me to Bruce who would be my salesman. Bruce called me a couple of weeks early to let me know it was there. I went over and Bruce started the whole process then he took me back to meet Branden the finance guy. It took about 10 minutes and Branden gave me an envelope with a piece of paper in it. I sat there waiting for more. I have been use to the biggest dealer over my way giving you a book and then try to pressure you into all kinds of add-ons, not Branden.

All I had to have was the sales contract. No high pressure sales pitch on extended warranties or add-on accessories like I have been use to. No fast talking BS to get you confused and cloud your mind so you sign something you did not want or need. No trying to belittle you by not buying the Warranty from them or any other stuff. He even expand to me about how much he is allowed to charge A-plan buyer on the Doc fee. I had quotes from quotes from other dealers for $800 more than what it should have been.

After Branded gave me my paperwork I just sat there waiting. He asked me if I had any questions I guess since I was sitting there with a dumb look on my face. When I told him I was waiting for the games to start, he told me that he can tell that I have had a real bad experience with another dealer. He informed me that Jim O'Neal Ford doesn't play all of the games like I have experienced with other dealers.

Branden did ask me about the extended warranty. I told him I might be interested in it but I have found it a very cheap price. He looked in his book and told me that the best he could do was $230 more than I have found it for. And even though he would like to have sold me one, he told me that I would be crazy not go with the cheaper price since it is the same Ford warranty. My old dealer, the biggest on in Louisville, would not even talk to me about a Ford warranty. Just a third party one.

I have read some negative reviews and I can only speak for myself. But when someone that is there to sell warranties and make the dealer extra money tells you to go else where due to price, they have to be doing something right. Hopefully, once I start using their service department nothing...

A couple of weeks ago my wife and I came across a ruby red limited explorer. This is the car I have been looking to buy. The dealership told me that somebody had it on an overnight testdrive but they would call us back if it had not been bought. My wife called twice within a week and found out that it was not purchased so we set up an appointment to drive it. My wife works at Ford so she has access to see what issues and repairs vehicles have had. During the test drive the salesman chatted with us very friendly and he was wonderful. He told us that the vehicle had a towing package. This was important to us because we like to haul our camper several times a year. After the test drive my wife began to inspect the vehicle. She noticed that the car did not have a towing package. The salesman said “what if I get a hitch put on it for you. And we said yes then will take it. A few moments later a service manager come out accusing us of lying about the tow package. I told him that we were told by the salesman it had. He look like a fool then tried to sell us five other cars. The salesman was still leading us believe that he was waiting to find out if a hitch could be added or not. And my wife and I had discussed that if they were not able to add it then we would do it ourselves after we bought it. This was the vehicle we really wanted. After a few minutes the salesman came out and said he had her number and he would call us if he found something. We were never even get the opportunity to say that yes or no they could or could not add the hitch. And later we found out why! Because the vehicle was already sold! My wife and I have bought six Ford’s in the last four years and we deal with only four dealerships. The last purchase that we made a brand new Taurus was done at Bill Collins and it was a pleasurable experience however after this incident happened a manager called us and said he wanted to make it right he apologized, it is now been three weeks later we’ve yet to hear anything. They just lost business from really reputable people that not only can afford to buy cars but actually work for Ford so... we were never even get the opportunity to say that yes or no they could or could not add the hitch. And later we found out why! Because the vehicle was already sold! My wife and I have bought six Ford‘s and the last four years and we deal with only four dealerships. The last purchase that we made a brand new Taurus was done at Bill Collins and it was a pleasurable experience however after this incident happened a manager called us and said he wanted to make it right he apologized, it is now been three weeks later we’ve yet to hear anything. They just lost business from really reputable people that not only can afford to buy cars but actually work for Ford so. . you looked like fools. Take my advice and go to the big dealerships that know what...