Verizon — Local services in Selma

I would like to formally make a complaint about the rebate service I have received for the by one get one deal. My husband and I have been dealing with this for over 5 months now and still no rebate. Everytime there was a problem we have fixed it and we are still getting our rebate denied. I feel I have been tricked and swindled into getting this "deal." This experience has completely soured me from Verizon and I am seriously considering moving carriers. I cannot emphasize enough how poorly we have been treated, jerked around, and dragged through the dirt.

We bought the phones and had to open new lines/ phone numbers for the rebate. We told the store that I didn't want the local area code for the one of the new numbers. David, the store representative, told me that at anytime I can call in and change the number free of charge. I also expressed my concern about our bill going up, but David said that the rebate was easy because he would take care of it through the store and as soon as it would be processed our bill would be lower than it was at that time.

I change my number and shut off one of the lines on 8/11/2016 over the phone with a very nice lady, to which I have no complaint.

Some time in November we went back to the Verizon store and asked about our rebate. The store manager said that they have no rebate on file for us so we would have to call the rebate center. The rebate center and Verizon systems are separate and they could not give me the any information about it because we had not received anything in the mail yet. No tracking number, so no information. We called the rebate center and they could not find it. I had her search for my name, multiple phone numbers, and even my address but still to no avail. I was beginning to suspect that store representative, David, did not submit the claim.

Unfortunately we went on vacation so we put our rebate hunting on pause.

Later back from vacation on 10/12/2016, we received a card in the mail (it says it was mailed on 9/4/2016.) It said that we were missing virtually everything for the rebate. So we returned to the store to help us resubmit. They helped us get everything but we had to mail it in ourselves. I personally do like that because it has no paper trail. So I had my husband scan everything in at work and email it to the claims center.

On 10/25/2016 my husband emailed everything that the claims center needed to complete our claim. And called the same day making sure they received the email but the operator said it was too soon to see in the system yet.

Around 3 weeks later sometime in November he called to check on the rebate and the operator said that he could not see the email. But after some looking around he found it still setting in the inbox, unread for almost a month. He said that was wierd because every email had a number assigned to it and it is not usual for an email to sit there unread for so long. The operator looked at the email and said that everything was in order now with our rebate and we should be receiving the money in the mail in 2 to 3 weeks.

December 14, 2016 we received a card in the mail saying that our rebate could not be processed because our phone number does not match the phone number it was not submitted under. So my husband again calls the rebate claims center and asked what happened. Everything was good a few weeks ago. Now the rebate center is saying that we need to go back and "possibly work out some sort of compensation with them," since they are the ones that gave us that incorrect information.

I don't know what happened, but all of this back and forth is starting to get really tiring. This whole mess stinks like a cheap 3 dollar trick and I am not liking being the butt of this joke.

My husband has asked a few times for a manager from the rebate center numerous times.

If our claim "review" process does not got through on December 21, 2016. I will be taking by business else where.

Thank you for reading my long rant.

With sincere regard, Katie and Paul Davis of...

I have visited this Verizon store on 4 occasions and again today. The customer services I would rate as a 1 star. My first encounter the representative was very rude when I just wanted to pay some money to add more data on my Jet Pack. Because I didn't have the items with me he was not interested in supporting customer serve. Another representative saw and heard the conversation and asked me if She could assist me. I informed her that I really need my Jet Pack while I'm traveling. She looked up my account and called corporate to retrieve the cell phone information as well as the Jet Pack information. I was pleased with her enthusiasm to solve the issue and added $30.00 on the Jet Pack. The model of the Jet Pack was an older one that I had purchased from Radio Shack was is out of business, so I purchased another one. The other issue with the Verizon Jet Packs. One can add more data when you call the Version number if you're using a credit card but you can't use a debit card. Imagine that. Therefore, your only option is to go to the Version store, as I had been informed. So, I go to the nearest Version store just to be told that all stores can not perform that task and to go to a corporate facility. Next scenario, I felt my time is more valuable than this: so it's time to change carriers. The manager at the other facility contacted Version as I am purchasing a new phone to get my code and other pertinent information, due to me wanting to keep my same number. Don't be surprised in the transactions that occurred, Version refused to release my code #. Last encounter that I will have with Version was today 7/23/2019. I'm at Targets and I'm inquiring about the cell phones with the discounts recommend education by AARP. Keep your same number, save money every month with a 5% discount on each monthly bill, etc. So the representative starts the transactions and informs that he will have to get my account number and code from Version. He calls them and I verify that I am the customer of concern and that I need my information in other to switch my services and to maintain my same phone number. He stated that I had to come to their facility in person. The Target representative stated why I just verified her account with her and she is standing right here. The Version representative hung up the phone, basically in his face. Version was 6 minutes away from the Forum. I left Targets and drove to Version demanding all the information from my three devices after listening to the three men saying no one called here. I demanded that they call the corporate office type in their info as representatives verses the customer waited on the phone for approximately 20 minutes. When a person answered I requested to release all my information to me. She could only find 2 out of 3. She asked why. I stated your customer service is unacceptable, the employees have no respect for the customers. Your company does not even utilize a data base that can merge all of a customer a account into one or maybe the employees somewhere in the pipeline have no knowledge of the software being utilized. In closing, my 💰 will be given to a company that appreciates their customers and respects them. Advanced Information Technology Systems, Process Improvement, Quality Assurance, there is none and without saying this leads to Risk and loss on...

Sneaky sales reps, worse I have ever dealt with. The first time I went in was to terminate a line that was really useless in my account, well I ended up walking out with a completely new plan because it was " so much better" . I guess it gave me more data for less of what my current bill was. WRONG! I was told my next bill and the ones to follow would come out to be 230, nope. I ended up with a 300+ bill. So I went in the week after my bill came in, I wasn't rude or disrespectful and asked why my bill had been so high and if I could get a detailed breakdown of the charges in my new bill, the young man who took care of me did that. When he told me what the charges were for I told him that wasn't something I agreed on I had been given a whole different story the month before and that it wasn't right. He then proceeded to raise his voice and make sure people heard I had been late on my last month's payment. What does that have to do with ANYTHING!? That just made me super angry but I wasn't going to waste my time and argue with a kid. He then proceeded to tell me I had signed for my new bill and agreed to the new charges, so basically tough luck right? And ok I did, but here's the catch, they tell you what your new bill will be and all these cool perks So you fall for it and sign the agreement, but they never actually show you or give you a break down of what you're going to pay, they say it'll be in your next months statement. So, I asked him to resolve the issue because that wasn't what I had been told before and well he ended up taking a few charges off but it still wasn't what the other rep had said. The second time I went there was for a phone upgrade, or so I thought. I did upgrade my phone, and I guess if you bought one you would get a free tablet with it. The rep that saw me that time said my activation fee would be waived and that because I had so much data the monthly access fees would be waived as well. WRONG!! Come next months bill I saw new charges and realised the "waivers" I had been swooned into didn't really happen. They were all talk, again. My mistake once more for not asking for the new payment plan which really, my plan wasn't suposed to change. Save yourself a lot of money and a headache and just go...