Metro by T-Mobile — Local services in Seminole

This has to be the worst experience I have ever had with T mobile. This place took over 2 hours to get the info onto my new IPhone. I had to watch as they factory reset the phone again and agin. First they tried to sell me a screen protector with my Otter Box, Otter Box already has a screen protector. Then after the first “Genius” took over an hour, the second one gave it a go. She coughed and wiped her nose, then immediately touched the phone. They didn’t even manage to get the new download onto it, or my apps. All this in the poring rain, as they made jokes about me having to walk through it. All and all this is the worst bunch of jackasses I have ever had to deal with for a phone. And the place started leaking water when it was raining, which they again started making jokes about. T mobile should hire someone who knows what the hell they are doing. If I could have gave this place no stars I would have. If you are thinking of going here, save yourself the time and pain of dealing with these jokers and go...

I stopped in to redeem my TMobile Tuesday offer for a free pet bow tie. Stephanie happily gave me one, then quickly reviewed our family account, pointing out the great sale on an iPhone 8 and an Apple Watch for half price. I said we all have Apple Watch 3’s already, 2 with T-Mobile and 1 not 4gl and we were happy with them. Then she made me an unbelievable deal on a Samsung wireless charger that works great on my iPhone 8 Plus. I couldn’t believe the deal, and when it came in the mail I called the store manager and he said it was all true - just something they sometimes do for a good customer. We switched from AT&T to TMobile 6 months ago, and the cellular service, the great prices on new devices and the very thorough customer service we receive every visit is...

Stefani was AMAZING. I wanted to bring my Auntie into the world of smart phones and she was SO worried about switching from her flip phone and leaving Verizon. (she retired from there) Not only did Stefani take the time to help her, she did so with an attitude of respect and concern. ( quite a few youngsters these days make customers feel like they're dummies) She explained the basics, picked out a practical case, transferred the contacts and went above and beyond our expectations. We both travel a LOT, and Stefani explained how we could save money with T-Mobile while traveling. T-Mobile might want to consider Stefani to train employees at other stores on " how...