Starbucks — Restaurant in Seminole

This has been one of our favorite locations until this morning. My wife placed an order through the app for one Decaf Pike Place Roast, one Blonde Roast and one Caramel Frappuccino Nonfat Milk with Light Whipped Cream, 1 Pump Caramel Syrup, 1/2 Decaf to be ready for pick up. Upon arrival the Blonde Roast and Caramel Frap was ready, but it took more than 10 minutes for the Decaf to be ready. I was told by an employee they don't normally make Decaf until the afternoon and so they were making it now for our order. I expressed my concern that by the time the Decaf would be ready the hot Blonde was not going to be hot as it was already sitting on the counter and the Frap's whip cream was melting. Concerning the Frap, the employee told me that the whip cream would still be part of the coffee (as it was melting into the coffee). Thinking I can't believe he just said that, I started to be upset at his comment as I waited for the decaf. I thought to myself, "tell that to the person who is expecting a nice Frap presentation" but instead will be delivered no longer cold with whip cream melted into the coffee. Then I suggested that the next time an order comes in like this that they make the Decaf first and when that is done, then make the rest. NO RESPONSE. When the order was all complete, no offer for a tray to put everything in and I walked out the door with no longer hot coffee and a melted Frap. I said to one of the employees going out the door that I am leaving with cold coffee, he offered to take care of this, but I had already been there for about 20 minutes for a to go order and had a time frame, so I said no thanks. I walked out ticked about the lack of employee interest in fixing this situation from occurring again in the future. At home, my wife drinks her Frap and was extra wired asking me if they didn't have the Decaf ready until after her 1/2 Decaf Frap order, then she must of consumed a Frap with 100% caff. She is trying to cut her caffeine intake. At this point don't know if I will be back to this store which in the past has been pretty good, but I do hope this review will alert management to better educate employees to improve an order's sequence to avoid this kind of...

…… Let me just say, It’s unfortunate but, it must be said even if it’s just to the franchisee or the shift supervisor but someone who writes really cheerful messages hates following the actual order. My order irks them. I routinely order a 5 shot Cortado in a grande cup and routinely I am given as much espresso as one can fit in a SHORT Cortado cup leaving zero room for milk, zero room for foam. But again I get this really cheerful message so something is telling me that this person is getting off on just making the orders incorrectly or maybe just how they see fit. I used to work at Starbucks so I’m assuming maybe brewing five shots of espresso is annoying or taxing although back in my day🤗 but really, back when I was 18 we were brewing espresso shots manually so I understand when the six shot latte lady would come in, I get it, but it’s all automated now, soooo, but this franchise owner must not want me, a local, ordering or maybe just not ordering off of DoorDash, so c’est la vie… I’m getting a refund every time because the drink is made completely incorrectly, and espresso I am actively paying for is not making it into my cup, but I’m still paying the delivery charges and such through DoorDash so it’s annoying and very much worth a mention. I’m an hourly worker. I understand that maybe this person really doesn’t like their job but at the end of the day we all pay for things and we expect to get what we order and if accidents happen that’s totally fine and forgivable, but this is typically on a Sunday or Monday morning and it’s always the cheeriest, cutest literally Heart Filled message with as much espresso as they can fit in a short cup which not even five shots of espresso by itself can fit so they are taking money from me. It’s not going in their pockets, but it’s not good behavior. Either very young and/or very bitter… like starbucks drip. This is not the first 5 times this has happened… I wasn’t taking notes but anyone could spot this trend. let’s just say I knew exactly what was in the bag before I opened the bag just by looking at the message, 100% would have placed money on it.

Don’t forget to tip your baristas! They are clearly having a rough day...

I’m not sure what it is about the Seminole Blvd/Park Blvd Starbucks location, but on multiple occasions, I've had the unfortunate experience of being served in a particularly rude manner, primarily through the drive-thru but also once inside. The service seems to vary, but more often than not, there's a sense of insincerity. The staff at this location consistently seem to carry an attitude, and I can't help but wonder if there's some underlying negativity permeating the workplace.

That being said, the quality of the coffee and products remains up to Starbucks’ usual standard, which is why I continue to return. However, each time I visit, I brace myself, uncertain of what kind of experience I’ll have. It’s frustrating, as the issue isn’t with the product itself, but rather the unwelcoming attitudes.

While I understand that everyone may have personal challenges, I believe it’s important to leave those at the door when coming to work. Customers shouldn’t be met with negativity, especially when we're simply there for a quick pick-me-up. I would hope the staff can work on maintaining a more positive and...