Kohl's — Local services in Shelby Charter Township

Have never experienced such bad customer service as I have this evening. I visited the store today to purchase my toddler some new shoes. I was sitting on the floor trying to fit my two year-old some shoes and I was asked by an associate to get off the floor that I was blocking the aisle because I assume they needed to get through. Then at the checkout, some shoes I picked up for my husband off. The sales rack rang up at a different price than what was marked. When I asked the cashier about the price difference, I was told I must’ve changed the tag. I just ignored It and just said I still want them. Then when pulling up the On my app, she reached over and started touching my phone for me. And then when trying to use my Kohl’s card, it came up C cashier. She then said, give me your drivers license and then told me to put in my Social Security number into the keypad without explaining why. Then and I asked her if there’s a problem and she said you were sent a new Kohl’s card. It hasn’t been activated. I explained I haven’t received a new Kohl’s card and she said you must’ve missed it Then while trying to leave the lane to exit the store another associate with walking around and proceeded to squeeze into the small space between myself and the end rack to get through bumping me over without even saying excuse me or sorry or thank you or anything. I understand it’s the holiday season and it’s busy, but this is not excusable. You cannot treat people this way. I am leaving the post on here because I’ve tried to contact the store twice And cannot...

Not too messy considering all of the items they have to keep organized. The main store and bathroom was clean. I was however very disappointed yesterday when I went to checkout. My cashier Nazha was overly focused on trying to get me to sign up for a credit card. I had to say no literally 5 times. I just wanted to pay and leave as I already had a very long day. I repeatedly asked my cashier to let me enter the phone number of my wife’s account like I do at other Kohl’s so that these purchases are recorded and I get associated discounts. She wouldn’t respond other then to say I should get my own account and just like with the credit card wouldn’t take no for an answer. She said signup would be easy. Had I not already spent so much time finding the items I did I literally would have walked out. Sick of her pushing I finally said yes. It was not quick and easy as her handheld devise malfunctioned after we entered my info and we had to use a different method of getting me registered. As another reviewer recently posted, they are so focused on their commission they obviously get that they lose sight of how to treat a customer so the customer has a rewarding experience and will want to come back. With other Kohl’s around and the fact that I get around it is highly unlikely I will visit this store again, and if I do I will leave my items and walk out if I’m ever pushed...

Wow.... Just wow.

Greeted by the mask + Santitizer attendant.

And he also doubled as a concierge, guiding me to the Amazon drop off.

Next T. J. a Kohl's employee staffed the Amazon return desk.

Scanned my QR code Provided a Reciept and a instant 25% off in store purchase.

So instead of losing money to Amazon sales, they are wise enough to entice you with in store savings.

So I've been eye balling the blue diamond As Seen on TV fame.

Not only do they sell individual pieces they sold a complete set with glass lids and some utensils for $139

Thankfully Victoria wss nearby in the show department, scanned the barcode, told me the price and told me about some in store incentives.

Then...... Walked me to the register to assure a complete and wonderful experience.

But wait..... there's more.

I was next in line and the cashier Wiped & sanitized the Pre sale counter Bagging area Credit card area + screens Wow!

Then Karla welcomed me, Tori shared some promos with Karla to share on my purchase plus my Amazon voucher for 25% off.

Out the door $103

My services were so extraordinary that I sought out the manager to give her praise on a well-run well-oiled efficient machine.

Jean was thrilled, that someone stopped and took the time to share good news.

Well of course, we all need good news these days.

26 mile Kohl's is truly...