Staples — Local services in Shelton

The employees is of this establishment are useless. They have no sense of customer service and loyalty appreciation. We needed to have a simple poster printed and were told that it would be ready at 8:00 PM while the order was placed at 11:00 AM. That's 9 hours!!?? I called them several times and asked if it's possible to print it sooner, and were told NO, the person in printing department was extremely rude, and after speaking to a manager, we were told that we need to resubmit the order and pay extra for a rush. We have been customers at this location for a long time, and they are NEVER THAT BUSY that they wouldn't be able to find 10-15 minutes of their time to print this poster. Even 2 hours would be fine. It's very disappointing. Just the level of service provided and the way this situation was handled was absolutely...

I have been making returns to this store for many months.The store altered where you make Amazon returns. On January 17, 2025, I returned 3 items, I asked Alyssa if I would receive an email from Amazon for my return and she said yes. My mistake was not getting a physical receipt from her. I have made 100's of returns at that store, and within 30 minutes I have acknowledgment of my return. Over 24 hours later, I have nothing, I return to the store on January 18th, and I am told there is nothing they can do, SO STAPLES and their Employees can STEAL your products from Amazon, and tell you "Oh Well". Never, Ever Return your Amazon items at Staples. They are now stealing your products, and refusing to assist you when you ask for...

Just the worst experience I've had in a long time. Took me less than one minute to locate and bring to the counter my single purchase, but 25 minutes to check out and it was all because the older Indian checkout woman told me I could get 50% off my purchase by downloading the Staples App. After 25 minutes of frustration downloading the App then she told me to pay full price for my purchase. I asked her what about the 50% off she promised me and she said that was somehow in future purchases or something or other. What a huge waste of time. I should have just ignored this fraud promotion she mentioned, paid and gotten out. No more going to this store for sure. Bait and switch on...