Morningstar Storage — Local services in Sherrills Ford

I am in the process of helping my elderly father move from Florida to NC and he needed a storage unit to store his property while he looked for a house up here. He planned on doing the move over Memorial Day weekend and asked if I could find a storage place as I lived in the area. Steve, the owner, said they had 1 10 X 20 unit available for us. We needed 2 but would take the one that they had. I went over to see where the unit was on Wednesday, the day before having to fly down to help my father pack and drive everything up here, and was told that they don't really have a unit available. If I hadn't verified we would have been up here with a full truck and no where to unload it. I then had to scramble to find a place that had availability. Steve was always hard to get in touch with, rarely returned phone calls when he said he would, and out right lied about having a place for us. I wouldn't trust this place for your rental needs as they seemed dishonest and disorganized.

In response to the owner's response, don't tell someone you have a unit available if you don't. I told you we could get by with just 1 10 X 20 as the other was for a vehicle and could wait. We did not want or need climate controlled. You said you had one available until I was onsite and then their wasn't. I even offered to pay over the phone when making the arrangements and you said it wasn't necessary, you were holding the unit for me. If you were upfront from the beginning and said nothing was available I could have moved onto another option at that point. Just be honest with your customers or...

Our experience with Sure Safe Moving & Storage has been the smoothest part of our long distance move! We initially contacted Ray (Manager) to use the climate controlled storage units during our home build. He explained the process and quickly/conveniently was able to secure just what we needed and always was wiling to answer our questions. The units and facilities were very clean, well lit, and have hand carts to easily move items. We used Sam & his team to move/deliver items to our home. The moving team was exceptional in making sure to communicate and clarify our needs from the padding of items to placement or set up in our home during the entire process. Items were delivered without damage, quickly and efficiently. The movers were also mindful of overall cost for the customer during the packing which we greatly appreciated and is an especially rare gem in the moving industry! They made it apparent that they cared about our belongings which made us feel more comfortable. The entire team was a pleasure to work with during a stressful move and we definitely will use...

My wife and I just registered with Morningstar Storage and the experience has been nothing less than spectacular. Jamie, the office associate, explained and coordinated the entire seamless process - from storage unit size selection (yes, they have a display unit clearly marked with size visuals) to completing documentation (with clear explanations). She is a true professional. They also offer complimentary (scheduled) use of their moving truck. It was also a pleasure meeting Rob, the on-site maintenance technician. A week later, we needed to add an additional unit and Kelly, the store manager, assisted in getting it done seamlessly since we were already in the system. Every member of the team has been a pleasure to work with. The facility is modern and clean, offering carts for customers to load moving boxes to elevator accessible units. The location is easily accessible off of 150. In this day and age, where mediocrity is the "Gold Standard" - it's refreshing to conduct business with a company that adheres to "Old School" principles - embracing service,...