Men's Wearhouse — Local services in Silverdale

Today January 18th 2016, my Fiance and I went in to talk to somebody about renting Tuxedos through them for our upcoming wedding in March. I called a week prior to our visit and talked to a very nice gentlemen and was able to ask him a bunch of questions. We were not told on the phone that we needed to have an appointment to come pick stuff out. We knew we needed an appointment for fittings... Is what I understood from the nice man on the phone. Looking forward to our visit we went to the Silverdale location. We walk in and no other customers were in the store and a lady was off to our right as we walked in. She never introduced herself (long blonde hair, older, slim, with a cough) and as if we were an inconvenience she asks us "what can I help you with". I had noted how we were there to figure out what are groomens and groom would wear for our upcoming wedding. she then asked if we had an appointment and I said no because I was never told we needed an appointment to come pick out what we wanted... or that we even needed to "register" which is fine, I don't mind about that... but from this point on she was very unpleasant. she walked us back where the rentals were. Note my fiance and I have never been in before, we are young and haven't had a need for a tux or suit for anything, so we didn't really know what we needed. Figured we could get good guidance and help from the pros. She asks what the colors are that we wanted. I told her how my groomsmen will be wearing all black, all black jacket, pant, vest, tie, undershirt. My fiance would be wearing all black as well except for his undershirt, that would be white so he stood out as the groom. Her response was a smug look on her face followed by "Well then im confused, it's sounds like you already know what you want then!". as if I didn't need assistance .... I was just answering her question? My fiance and I looked at each other at this point because this has become very uncomfortable for us and not pleasant. She kept repeating how we needed this appointment to even do anything, I don't see why she couldn't have helped us at this time because once again we were the only customers in the store... or got somebody who could help us. I would have much rather been helped by the two gentlemen who were also in the store. I then asked (not knowing about how the store worked) if they had anything I could see my Fiance in... between a tux and suite and she says "no everything is done by measurement and we have nothing for him to try on except a jacket" once again okay, I get it, besides the fact that you are a rental place for tuxes and suites? and you don't have a single thing for us to try on? Makes sense...

I then proceeded to ask if it was possible for my Fiance to try on a bowtie so we could at least decide if we wanted to go that route, and she said sure, and then went into the back and mentioned how if he wanted to try it on he would have to put on this white dress shirt, which was totally fine. but once again seemed as if it as an inconvenience to her. She did set us up with an appointment to come in next week but we are cancelling because we just felt so uncomfortable and felt the customer service we received was just atrocious and we have 7 men that were coming in and were going to go with the new Vera Wang tuxes which are about $230 a piece and so a hefty amount of money was going to be spent and that got squashed for us on our first visit. We will be going else ware in town where we at least know the customer service is good and where they will have time for us regardless of appointments and being a walk-in customer when the store was completely empty. I'm sure whoever is reading this may think "well then why didn't you go there first" but to be honest we heard nothing but great things and I wanted more options which I felt Mens Warehouse had those things... I was proven wrong because no matter how many choices you have it's not worth dealing with a repeat situation. Not pleased. If anyone I know asks I unfortunately won't be...

We had rented an amazing suit from men’s wear house about 3 months prior to our wedding. We had been helped in the silverdale location but had to finish it by going online and paying for it through there, and finalizing the details like when we needed it by. We thought we were good and received a confirmation email/ put in our credit card info…and when it came time for the suit to be mailed to us, we never received it. We were out of town the day it was supposed to come in the mail, and totally skipped our mind to check for it until the next day, which at this point is a day before our wedding. We call online support and apparently there was a mistake made by the associate that helped us at men’s wearhouse where the reservation was originally made.. I’m panicking inside as the nice man on the phone is explaining to us what happened. So he put a rush order on our suit to be mailed over night from Texas all the way to Washington. He waived the fee which was super nice. I was worried we weren’t going to get it in time for our 4pm wedding. So after replacing our order through customer support I call the men’s wearhouse Silverdale location just to explain what had happened, because I’m thinking we may have to drive the two hours to this location to make sure we have at least something he can wear on the wedding just in case. Vicky the store manager was the true star and completely turned our experience around. She was so understanding and I felt like I was being heard. She gave us full assurance everything was going to be ok, and she was constantly keeping in contact with me throughout the entire day before our wedding, and our wedding day. She gave me her personal cell and was working off the clock making sure that we were ok and keeping us updated on the tracking. She never missed a beat. I have full confidence she would’ve even drove to us herself to deliver us a suit if that’s what it was going to take. I feel like her hard work and compassion shouldn’t go unnoticed..and it’s situations like this, where I was so disappointed that this had happened, but for one single person to turn a bad situation into a good situation…that’s a great human, and store manager! Thank you so much Vicky for all your help and assuring my husband had his suit for our big day. I will always recommend men’s wearhouse because thecustomer service I received was unparalleled and I’m so grateful there are compassionate kind people in this world. As for the original mistake, I can’t get too mad because mistakes happen…and you can only improve and learn from them. Everything worked out in the end and that’s what we have to focus on. Thanks Vicky and the silverdale location. Much love,...

I came in today to find a suit for my teen son. He is 5’7” but rather thin. I was brought over to mens suits and I explained the smallest jacket was going to be too large for him and also more than I wanted to spend. At which point I was told there was nothing less expensive and to go elsewhere. I asked if she could show me the boys section? At which point she told me they would not work and those only fit 10-12 year old boys. I asked if they did not carry sizes larger than size 10-12 there. They do. That surprised me because when we bought my son a suit a couple years prior he was a size 12. So it stands to reason a size 16-20 could potentially fit (I had measured him and cross referenced their size charts before coming). She walked me over to the mens clearance rack to show me that they had nothing that would work and to maybe try a cheaper alternative elsewhere. Still ignoring my request to see the boys section. At this point I said I would look on my own to find what I needed. I quickly found the items I needed. Another woman comes over to tell me that I need to leave the tags on if I mean to return it. I explained I had no intention of removing the tags until after he tried it on and we made sure it fit. She then told me that I would be surprised by what people do. I am not sure what she meant by that. I said I just try to assume the best in people. I grabbed the items I came for. The lady that checked me out was nice. I appreciated having someone that was okay with me buying a boys jacket and pants. They did not carry dress shirts in his size. The items I bought fit perfectly. For anyone wondering, they do go up to size 20 in boys. I wish they had been friendlier and listened, considering they had never seen him and I buy his clothes on a regular basis and live with him. The lady was very pushy about only buying a specific mens suit. The mens warehouse I went to last time had much better customer service than this one. Two stars for having what I needed. It was convenient but I will be going...