Kroger — Local services in Smithfield

Yesterday I went to the front counter to play Lotto numbers and no one was there. I had two workers come up to me to see what I needed but they couldn't/didn't do anything. They just told me that they didn't know where the person was that was supposed to be behind the counter. So I'm standing there trying to be patient because I have to go to work, I don't have all day to stand around in Kroger. So the lady finally came behind the counter. She took my Lotto slips, ran them through the machine and placed the slips on the counter. Okay, is there a problem with you putting the slips in my hand like I gave them to you? So the tickets finish printing and she takes these and lays them on the counter. Now this is the second time that you have put my stuff on the counter when I'm standing right here in front of you. I have been a cashier for over 20 years in different stores, etc. I have never placed a customer's tickets/slips on the counter unless they ask me to do so. What I do is place them in their hands, the same way they gave them to me. I would have gotten her name but her name tag was clipped to the bottom of her shirt which caused it to hang close to between her legs and I wasn't about to try to look there. The person I'm speaking about is a black female, tall and overweight. The light-skinned older lady with long hair pulled back in a ponytail, usually waits on me when I go to this counter. I've never had a problem with her. She laughs and talks with you and has a pleasant attitude. Maybe you can have her train the other one that is sorely lacking customer...

Allows non service dogs in store. I was getting medication at the pharmacy and a man behind me in a wheel chair had a dog in his lap. There were some other persons with the man. I called to my husband who had dropped me off at the door and was walking up to join me -there’s a dog here. My husband is very allergic to dog hair:dander and I wanted him to know not to approach. My husband choose not join me because of the animal. I spoke to the front end manager about the dog and she said “we are not allowed to ask if the animal is a service animal or not” I know we are in a different world and people treat their pets as part of the family but what about when it infringes on others? This isn’t pet smart this store is for people isn’t it? There is food getting prepared in the store as well as open food on the salad bar. If this is the store policy pets allowed no questions. I will avoid this store...

Not bad normally except tonight, despite not finding my usual vegan yogurt that seems to have been discontinued, the lines were loooong with one cashier and an overflowing self checkout. A cashier opened a new line and was completely annoyed she had to do so. I brought two reusable bags and she crammed 90% into one bag, with two milks - so heavy! She was curt and irritable. But the odd thing is, I could smell something off and bleeeh in my car and realized on getting home all my groceries smell like perfume. It was gross and hard to remove. In 2024, everyone knows perfume is the new second hand smoke. It aggravates asthma, migraine and people on the spectrum. Let's get in on this, Virginia, it's grotty and not sexy, especially if one is irritable anyway. That's two grocery stores in the area that do...