Starbucks — Restaurant in Smithfield

This is the absolute worst Starbucks that I have ever been to. I have had countless issues, but the one that I encountered today really takes the cake. The he/she that is supposedly the leader of the Starbucks there has got to be the rudest person I have ever encountered. Why someone that is blatantly rude to customers for no apparent reason is a leader of the Starbucks - I have NO idea. No wonder the service is usually awful no matter who it is because he makes them think it is ok. I went in yesterday after ordering a drink on the app. I walk in, and they tell me that they are closed. Ok- why is the app on and why does everything online say you are open? They proceed to get an attitude about it with no resolution for a refund (this was a different staff member) so I just leave, not getting my money back or anything. I go in this morning to try to get said drink, and as soon as I walk in, a lady tells me they aren’t opening until 9. No where online says this, and not to mention- I watched them make and hand over a coffee to an older man already in there ??? It was 10 minutes until 9, so I just stood there to wait. The he/she decides to start hollering out “9 o’clock, 9 o’clock, 9 o’clock!” To me, to which I said, I know. Then not even 2 minutes later, he is gawking me down and tells me that I need to go find something to do and walk around the store until 9 instead of standing there. Meanwhile, nothing is said to the older man in there either that they gave a coffee to. Only me. I didn’t come in there to shop at Kroger- I came there to get either my money back or a coffee- so I told him I was fine just right where I was. I couldn’t believe the way he was speaking and that someone is allowing him to speak to customers- so I went to the Kroger associates desk to find out who the manager was and much to my surprise, he/she is the leader of the Starbucks. Starbucks corporate was phenomenal handling the issue for me, but they did let me know that any more issues- PLEASE call them...

If I could give zero stars, I would!! Hunter and Jada were our baristas. My daughter and I decided to get a coffee before getting our nails done. She’s getting married on Sunday so we thought it would be a great mother/daughter time prior to the wedding. We walk up and my daughter says “oh that Andes Mint drink sounds so good!” I then order an Americano WITH room. He rings up only the Americano and I pay. I say…did you not get her order? The Andes Mint? He says no…that she didn’t order it and he ALWAYS listens so he KNOWS she didn’t order it. So we say we want it and he literally takes FOREVER to ring it up. It’s a grande and the price keeps going higher and higher. He finally says that’s the price, $7.75 and tells Jada that he will figure out the whole price later. He then proceeds to figure the price out while Jada is making my Americano. She gives me my coffee and tells me to be careful because it’s hot. I ask for half and half and she says ok. She then makes the Andes Mint drink and takes approximately 8-10 minutes to make it (no lie!) She finally gives my daughter her drink and again I ask for some half and half. I open the cup and ask her to pour a little out to make a little more room. Hunter then pipes up and says “ we always make the coffee black so that you can go home and doctor it up the way you want.” First off, if I said “leave room” it would indicate I wanted cream in it. Second off, I’m clearly not going “home” as I’m here for a wedding and I live in Florida!! Hunter’s attitude was just completely rude!! And the icing on the cake? Her Andes Mint coffee is TERRIBLE!! Would NOT recommend...

This Starbucks needs an upgrade on their baristas. For this is the fourth time I had tried to give this Starbucks business. Because I know sometimes mistakes happen and I wanted to give it another chance because it's the closest one to us and I usually come a lot usually to the one on centerbrook lane which is ABSOLUTELY AMAZING! . The coffee here taste old and instead of using sweet cream.They are just using regular foam, The coffee taste watery and old, so i'm guessing maybe they need to clean up their machines and take out the old coffee and replace it with new coffee. Always, I know losing my business does not matter to them but I will never be back to this location! Centerbrook lane in suffolk is the way to go! They have the best coffee and the employees actually take their time...