Excellent customer service and good products with a good selection range (Not so much selection that one feels overwhelmed or so little that one has to go elsewhere); they futon beds and frames only (not a whole host of other products as well) This I think is good, and often what allows for a company to dial in product quality. Christopher was knowledgeable, authentic, patient, and kind. I never felt rushed or pressured. He answered my many questions with ease, and helped me navigate around their website to view a particular bed frame. In these days of AI, bots, and chat rooms I find the human to human exchange much nicer and easier...especially with customer service people like...
Read moreI worked with Keenan to order a futon and a mat over the phone. He was very friendly and knowledgeable of his product. I was able to explain how I slept, what kind of mattress i was looking for, and he was able to help me pick out exactly what i should get. I am sleeping better already. He obviously cares about making sure his customers are happy. He is a great asset to The Futon Shop and I hope he is appreciated there. I will recommend The Futon Shop...
Read moreAndrea F. at the Futon Shop in Solana Beach was incredibly knowledgeable and helpful. She guided me to choose the perfect bed and other fittings for an overweight family member. Additionally, she made sure that I had the maximum discount possible in the context of the sale. Overall, I had a great experience and I would recommend the Solana Beach Futon Shop to anyone who wants absolutely terrific, personalized service in order to buy a...
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