Sportsman's Warehouse — Local services in South Jordan

In early March, I bought a bow from Sportsman's and got it all set up. Shortly thereafter I took it to the range and noticed the arrows weren't flying right. Upon examining, I noticed the nocks on my arrows weren't aligned correctly causing some of them to make contact with the rest. The nocks were glued, so, I couldn't adjust them.

In late May (pandemic delayed things), I got a new rest, which I planned on doing anyway, so that my fletchings no longer contacted the rest. I checked with the archery guy at Sportsman's and he said it should work fine.

I put the rest on and noticed the arrows didn't seem to line up correctly. I tried to take the bow to Sportsman's for a tune but they were too busy. The next day I called to see if they could do it and the archery guy says he can probably do it the next day but to come drop it off. When I dropped it off, I'm curtly told by a different person that he probably won't get to it til early the next week. I told him that's fine and left it there.

I waited til after the time frame I was told had passed and then called to check. Nothing had been done. I call another time to hear the same story. Finally a week after I dropped it off, I call and they get to it. They call me back shortly after that and say it's ready to pick up. So, I go pick it up. I'm almost out to my truck with it when I realize the bow sight isn't on it. I go back in and get it. The next day I noticed the rest was missing the quiver clamp... So, I go back and get it.

A few days later, I go shoot the bow and notice fletching marks on the riser. I have the pro shop I was at look at it and they notice the nock is low which is causing contact with the riser and causing the arrow to come out nock high. Basically the rest I got actually won't work on my bow. Which also means Sportsman's didn't actually tune the bow like they said...

So, I call Sportsman's to see if I can exchange it without the original packaging. The customer service rep says I most likely can. So, I come in and am told by the hunting guy that he can't take it back because it's missing the packaging.

At this point, I'm just done. They messed up my initial arrows, they misinformed me about my rest (which isn't entirely on them), they took a week to tune an almost new bow that had been tuned not too long before and had barely been used, they didn't finish putting it back together, they misinformed me about exchanging it, and in most of my interactions with them, I never felt welcome. I almost always felt like I was interrupting them and that I was a problem.

I used to think highly of Sportsman's.... but not anymore. I could have done better and researched the rest more or been more specific with my questions or made sure they double-checked with the people that actually knew, but I feel like there's also some blame on Sportsman's for this whole experience. While customer's may not always be right, they're definitely not problems. If you treat them like that, you'll find you'll get a lot of problems. Because of this whole ordeal, I won't be shopping here anymore and I'm definitely never taking my bow...

I am a longterm buyer from sportsmans. I wont ever go back to this particular store because of the poor customer service (at the customer service desk).

I purchased a shotgun online during their black Friday deals and had it shipped to the south jordan store. When looking up the order 5 days later it said it was complete. I called the store and asked if my shotgun had arrived. The customer service rep was completely devastated and put out that I had called him. He gave me answer of "We will call you when it arrives. Did you receive a phone call from us" his tone was very condescending. I explained no but my order says it's at the store for pickup. He then went on saying that there was no need to call the store and that they would call me back when the gun arrives at the store.

I apologized that I had called (which I didnt think was necessary but did anyways).

I got a call only 2 hours after i called on the same day saying my gun was ready for pickup...

When arriving at the store the guy at the gun counter was great helping me with the gun and getting up to the front. He was very knowledgeable and gave me a lot of good info on everything on the gun. He is also the only reason I gave this a 2 star rating rather than 1.

When getting up to the customer service counter (aka "the no service desk") there were two reps that helped or can we say didn't help me.

They tried double charging me for the shotgun that I had purchased and when I explained that I had already paid for the gun online they started blaming the guy at the gun counter for the mistake. Poor ownership from these guys and I wasnt really bothered by it other than they made the old guy helping me run back and forth between the "no help desk" and the gun counter to get the purchase info.

The two customer reps started complaining to eachother about the gun counter guy saying "your supposed to print this out before even bringing the customer out here. I cant believe it... even I know that and I dont work at the gun counter" they were doing this right in front of customers. It was very disrespectful to the only helpful one in the store. It also really shows how the sportsmans staff functions as a team by blaming eachother rather than trying to help the customer.

After the gun counter guy gave the purchase order to satans twins they tried to charge me the difference of the black Friday deal and full price of the gun saying I had not paid the entire price. I had to show them the their black Friday deal to prove that the gun had actually been on sale. After going back and forth they finally let me leave with my gun.

I know that this isnt just a one off occurance because my buddy had a similar issue with the customer service desk the week prior. I will drive an extra 20min to the provo store not to ever deal with them again

0 stars for the no help customer service counter

5 stars for the gun counter rep who was the only thing pleasant about that trip. (I am sorry you have to deal with those jokers)

10 stars for the people who have to deal...

Go to Cabelas instead if you want any customers service. I have been a loyal customer of the Midvale store for 15 years. I fish, shoot and shed hunt. I spent thousands every year.

Today I had enough. I went to the fishing department to watch three of their staff stand around and talk to each other, and when I approach them to get some line, they all scattered. I had to follow them down the aisle to get their attention. The gentleman that I spoke to told me that they had the backing and that they could put it on an empty spool or something for me. But then he went and told another person to help me. I went back to the shop and waited after a few minutes a gentleman with glasses came didn’t say anything looked around for a little bit then turned to me and said I can’t do it. I don’t have any spool. I could put it around my hand, but it did get tied in knots. Then he just walked away.

I feel like I work so hard for the money and it just doesn’t go very far anymore. I shouldn’t be treated like I’m an inconvenience. Without the customers how are they going to pay paychecks?

The person in front of me paid $1400 for a 300 pound safe. To find out no one was willing to help him load it into the back of his truck. This also is an about the safe or even it not being able to be loaded. It was about the response when the customer asked for help. Just like me the staff didn’t know how to properly respond to a question that put them out of their safe zone.

I looked aroproperly respond to a question that put them out of there safe zone.

I looked around the store. It’s basically empty of customers. I know I could go to Cabela’s and be treated like I’m an important part of their business.

The service is there has been going down for years, but it is now absolutely pathetic. There are still a few old-timers there. If you’re lucky to get them without a doubt they’ll take care of you. There were not any of those there...