On The Beach — Local services in South Padre Island

The “On The Beach” store, in South Padre Island is a genuine modern day "MOM and POP." Owner Glen McKinlay goes out of his way to make things right in a sticky, unfortunate situation. My Faith is Restored in "On The Beach” on South Padre Island. Recently our special needs son purchased a "used" surfboard for $350 with his own money. Unfortunately, he only used the board 1.5 times before the surfboard broke. He used the board the day we purchased it, and a week later on the second day while he was using the board it broke nearly in half at the top 1/3 of the surfboard. I called the store immediately and was later contacted by the Owner Glen McKinlay, who went out of his way to personally call us. He expressed sincere regret for our situation, and he enlightened us on the surfboard industry common practices. Glen took the time to hear our concerns, worked with us to find a reasonable solution, and deal with the broken surfboard. As the owner of the "On The Beach" store he chose to "make things right." He offered options and possible solutions. Glen did not have to contact us, but he chose to take care of his loyal customers and continue the "On The Beach" positive...

They sold my dad the wrong size of shoes. When he came back to the store to explain what happened, they allowed him to use store credit to exchange them.

He wanted to use it to buy me shoes, since that was the only option they gave him. But when my dad briefly left the store, one of the girls “helping” me find a pair of shoes spoke badly of my father right to my face, on Father’s Day by the way lol.

After that I had no interest whatsoever in buying anything. Due to that incident, he requested his money back instead of using the store credit, and they refused because the shoes were “half off.” How was it his fault that they put women’s size of shoes in his bag for him, when those were not the shoes he tried on or authorized the charge of?

That was clearly a mistake that the store’s employees were full responsible for. The store even called the owner and she refused to give him his money back.

They didn’t even apologize for the unnecessary, hurtful comments they made to me or for making me uncomfortable. What happened to “the customer’s always right” and since when is it a sales tactic to bash customer’s family...

Can begin to explain how much I enjoy going in this store as well as their other store Island Style both on SPI… I’ve never walked in and not been greeted. Every time we come here every employee is beyond helpful and attentive to what we need and or are looking for. They have all the name brands- Roxy, Volcom, O’Neil, Yeti, Billabong, etc you. Today I went in looking for the New Roxy collection and boy did I find it. There are so many different styles and colors/print I think I bought almost everything I tried on thanks to Arlene she was amazing and helped me find my sizes and everything I happened to overlook. Can’t thank her enough. Ken was a huge help as well helping my finance find all the jewelry and accessories he needed. If you haven’t been to this store you’re seriously missing out. You won’t regret it. Thanks again Guys we will see you all again next time we’re...