Verizon — Local services in South Portland

Do not buy a phone here! I went in in June saying I wanted a Samsung s21 and the rep talked me into the Motorola edge+. The rep misrepresented this phones comparison to the s21 and I've been very unhappy with the edge+. I called Verizon customer service after realizing that I can't "just deal" with a phone that regularly gets too hot to touch. A phone rep told me that Verizon would waive the normal return window, I just had to go back to "Cellular Sales" to make the change for inventory purposes. I called this store and my call was redirected to the Portland location. That agent confirmed that he saw the note, but only South Portland had this phone in stock. I drove an hour to South Portland only to be told "we can't do that" and have a document I signed about their return policy aggressively presented to me. They called customer care while I was in the store and got a different story. I called customer care again on the way home and spoke to a supervisor who said that an agent store CAN do this at their discretion. The alleged manager of this store had no sympathy for the fact that his employee misrepresented a phone to a customer. Customer care said they could have done something if I had purchased through a corporate store, but they can't do anything with agent store inventory. This store also charges a $40 set up fee on top of the activation fee even though they don't do anything to set the phone up. Agent stores are...

I recently had the pleasure of purchasing a cellphone from Kendra, and I can't speak highly enough of the exceptional service I received. From the moment I walked into the store, Kendra greeted me with a warm and genuine smile that immediately made me feel welcomed.Kendra's knowledge about the various cellphones was impressive. She took the time to understand my needs, patiently answering all my questions and offering insightful recommendations. Her expertise helped me navigate through the many options available, ultimately leading me to the perfect choice that fit both my requirements and budget.What truly stood out was Kendra's dedication to ensuring I was completely satisfied with my purchase. She explained all the features of the cellphone in detail, provided tips on how to get the most out of my new device, and even assisted with setting it up. Her professionalism, coupled with a friendly and approachable demeanor, made the entire buying process smooth and enjoyable.Kendra's outstanding customer service didn't end at the sale. She made it clear that I could reach out to her for any further assistance or questions, demonstrating her commitment to excellent customer care.I highly recommend Kendra to anyone in need of a new cellphone. Her combination of product knowledge, customer service, and genuine care is rare and commendable. Thanks to Kendra, I walked away not just with a great cellphone, but with a...

Simon Davis at the Maine Mall store turned a complete nightmare into a pleasant experience. I was at a baseball double header with my young son and smashed our only phone in the trunk of my car.... I dread going to phone stores because in my past experiences elsewhere there has always been a long wait and high pressure to buy the next greatest thing. Simon actually listened to what I needed - listened to what my 9 year old needed - and set us up based on our needs. Not only was he patient with us - he also went the extra mile and fixed our billing issues. We ended up buying 3 phones that day (when I never intended to buy any!) - not because of high pressure selling - but because Simon met our family needs by reducing our cell service cost by getting us on the right plan, found a non-Smart phone for my elderly father, a safe phone for my young son and a replacement for my own. In addition to doing all of this for us Simon was answering questions for other employees in the store. He knows his product, he knows the pricing parameters he has to work with. The whole time we were there he never seemed stressed - even with a full store. I just got a call from Simon today - checking in on us to see if we had questions or needed anything. Honestly the only thing we need from Verizon is for Simon to get a raise! He is an exceptional,...