KAY Outlet — Local services in Southaven

I had a great time purchasing my rings my husband bought me. But picking them up after they came from being resized was a nightmare. Nightmare caused by the very own STORE MANAGER, JODI👏🏽👏🏽 how dare you have an attitude and give constant smart remarks to someone happy to pick up her wedding rings that costs THOUSANDS of dollars?! How dare you call yourself a store manager representing a known expensive jewelry store chain such as Kay!? Pandora has better customer service than you gave! Don’t you dare reply to this with your generic, fake response that you give everyone else. Have your superior comment with his contact information. I returned the ring the next day because I couldn’t stand to look at it without thinking about how I was treated picking it up. The older black lady with the curls was a gem! But the middle aged black lady that came to assist her was a fraud. She tried to lie to me and tell me that I can’t return the protection plan because I already used it to resize the ring when I purchased it. Ma’am isn’t that what you supposed to do when someone purchase a ring?! We’re talking $700. I’m sure she’s gotten a lot of people to not return their purchase with this tactic. READ YOUR FINE PRINT PEOPLE!!! I kindly picked up the pamphlet and read it aloud to her that yes I can return it at anytime or any reason before 30 days for a full refund and even then, you would still get a prorated refund. She argued me up and down until I called corporate. Corporate had a long wait time and would call me back in 9 minutes. I had time so I stood there. 30 seconds later allllll of the sudden someone in her head told her she got “approved” to refund me my protection plan after arguing for 15 minutes😂😂 Because she definitely didn’t get an approval from little miss Jodi. She stirred clear from the whole interaction because she knew she was the reason for the return. What a great manager you are miss maam! You ruined my purchase, my happy pickup day, and your like minded associate topped it off. Thanks for absolutely nothing. Sorry you didn’t get your deserved commission off my purchase, Meme. You were amazing the day I purchased. But I refuse to do business with anyone who treat me in the manner Jodi “the store manager” did. I can’t allow her store to get my money. Find you another Kay to work at so your manager doesn’t continue to ruin it for you OR take Jodi’s place; you’ll do a better job! 🙂 UPDATE: This messy, unprofessional heffa took the time to look up my account, get my email, and emailed me the generic response after I wrote in my review not to respond to me with it. 🤣 Kay do better when choosing your managers. Jodi makes y'all...

I have shopped with Kays since 2013 when I bought my first Ring. I went in tonight to get my ring cleaned and to check on upgrading the ring for my 30th Anniversary.

I have had my ring cleaned and serviced for 7 years never an issue. Tonight I speak to the so called customer service person at the Tanger Outlet in Southaven Mississippi and she says I can't get my ring cleaned because I have loose diamonds and to get it cleaned I needed to pay $100.00 to get the loose diamonds repaired.

I told this lady three times that I have a warranty and have never paid for an inspection or diamond replacement since I had the ring. She did nothing to look up anything just continued to say. I don't have a warranty. I asked her name so that I could report the situation. She refused to give me her name. She is an African American who sat behind the counter with a very nasty attitude short hair big build.

I have never experienced this type of behavior with any Kays store and I have visited stores around the globe. I then asked the Mexican American that was working with Ms. Attitude what was the Ladies name whom I was speaking to.

She said if she doesn't want to give you her name I can't give it to you. Wow! I then asked her what was her name, she said she couldn't give me her name. Wow again.

Its amazing that an established professional business such as Kays Jewelers has two so-called Kay customer service representatives representing their brand that can't give a customer their name. On my receipt the Salesperson ID is 000229019-000266859. I will be contacting the Better Business Bureau. I have never went into a Kays store and been told I don't have a warranty. This is atrocious. If Kays is hiring employees like these two obviously they are about to go out of business because they are truly scraping the bottom...

I will never spend another dime in Kay! They sold us a junk ring that keeps breaking… has been replaced twice because it is unrepairable and now forcing us to spend more money to replace it. Last couple years have been a nightmare. The manager, Jody, at this location acts “nice” but clearly had no patience or interest in helping to resolve the situation to my satisfaction if I wasn’t willing to spend more money. Her comments and body language was nowhere near pleasant. Customer Care is full of crap also. I was told I could replace the broken ring for a ring of the same value. That is not the case. I am forced to either trade in my ring and pay over $1000 for half the karat weight of the original ring. Or just keep the broken, poorly designed, discontinued ring. They obviously have no intention of righting their wrong. If they knew this design was crap, they should have not sold it to anyone. This is wrong, bad business and poor customer service. Selling junk, then making the customer suffer for it. So much for the sentimental value… that’s a...