Staples — Local services in Southern Pines

Destroyed and disposed of iPhone during screen repair service, unresponsive management, unwelcoming environment, small claims court. Go somewhere else for this service. Other stores in the area take responsibility for their work.

This store was unable to repair a previously worked on iPhone resulting in the disposal of a customer's $750 phone. Management was unresponsive to email requests to resolve the issue. Ended up in small claims court just to find out there is language in the fine print of the contract for screen repair service that eliminates Staples from any responsibility of devices while in Staples possession. In this case, phone was functioning prior to turn in to the store for screen repair service. Phone screen was repaired, but device didn't turn on once service completed. Staples assumes zero responsibility because they simply aren’t very good.

Management could have responded to any of the four emails in order to inform the customer of the details of the contract prior to the case going to small claims court. Customer could have done a better job attempting to resolve the issue, although since no response to emails from management...a non-welcoming environment was created. In the end, although the screen was replaced, a phone was broken while in their...

Went in on Monday to get a laptop for my wife for use in our small business. We were looking at one in particular, but the salesman not only pushed us hard toward one that was more than we needed (and, of course, way more expensive), he immediately started pushing products and services that would have ended up costing more than the laptop. To top it off, when we finally got done picking what we wanted, including insisting on the less expensive laptop we were looking at in the first place, he went in the back and informed us that, despite it being on display, they didn't have that one any more. Maybe there'd be one on the truck late the next day. But hey, he'd knock a few bucks off the more expensive one he'd been pushing from the start.

At this point, I started to feel as if we were being scammed with the old bait and switch technique. Then we were told if we still wanted the less expensive one, with all the setup and everything he'd pushed us to buy, it would be Wednesday afternoon before we'd have it ready. But f course they had the more expensive one...we bailed at that point.

We still buy some supplies from these folks, but I don't trust them anymore on any larger ticket items. Once you've lost the customer's trust, you're not...

I walked into the store to purchase a standard Logitech keyboard. I asked the guy at the customer service desk where I could find keyboards. He pointed in a certain direction and told me it was along the side wall. Since I couldn't find the Logitech keyboard, I asked 4 different store employees where I could find it. One told me he would get back to me. One said he couldn't leave his register. One was working at the Geek Squad counter, who told me that the store was 2 employees short and 2 employees called in sick today. So, I waited 20 minutes for someone to free up. Then, I saw a new Best Buy employee walk in the door. I asked him if he could help me find the keyboard. He told me he hadn't yet clocked in and walked away. Finally, I went back to the guy at the register. Since he did not at that time have any customers waiting, he walked over and found the keyboard. 45 minutes all together just to...