Big Bratt Boutique — Local services in Spanish Fork

I am heartbroken. This place looked like a freaking dream come true for my type of shopping. But I have had nothing but problems with them, I'm pretty sure I don't always talk to the same person, but some are very rude and others talk to you like all you are doing is wasting their time :( This is a message I wrote today, again. After waiting a MONTH AND A HALF for someone to even make contact. And I just want to say, they have absolutely beautiful pieces, but they are so overpriced and under made that its not worth it. I'm so sorry you guys, but I just can't support this anymore. I spent everything for my birthday here and now I have nothing but half a cuff to show for it Hello - so its been over a month and a half since I have been contacted. And I really need to know what is going on. Also, the one thing that I did end up finally receiving broke within two weeks. This is not ok. I can get you the pieces back, but I need a replacement or need the money back to go find a company that will actually talk to me and not make me feel like I'm not even worth their time. I paid $60+ for a bracelet and it was broken within two weeks. No hard wear or tear or any damage to it and it literally fell apart :( This was one of the most beautiful pieces I have seen, but if I knew if was made out of horrible material I would never have gotten it.

I have never ever once been rude to someone like this, I want to apologise, but I also really need you to understand where I am coming from. I always sign off "Thank you for your time and consideration" But you haven't done either :( You can't even take 5 moments out of a month and a half to talk back with...

I want to cry 😔 I bought some things last year and 92% of it was such poor quality and things were so incredibly bad that they offered me 100$ gift card. But I waited and waited because, although I was extremely grateful for that, but don't want to keep spending money on poor items. I finally caved because I fell absolutely in love with these earrings. They couldn't even last a whole week and I wasnt bullriding with them on or going crazy, there would have been absolutely no reason for them to fall apart - not only could I not 'just bend it back', it came off in two separate pieces and they just would not stay on, no matter what I did to help them stay on, but then it literally just fell apart. I'm so bummed out because they are so so expensive & the quality of the items is 0. I will never be able to find those earrings again or be able to get any of the money I've spent back. The clothing and accessories, now I'm just out over 180$+ and have nothing to show for it. Those earrings were perfect and now I just have to throw...

I have been a customer for years and sadly the last couple of years everytime I go in is a bad experience. The staff seems annoyed you came, won’t help find things, and acts like you shouldn’t be there. Very middle school “I’m better than you attitude”. Today I went in and asked if they had more sizing in the back the employee told me yes but that if I wanted it I could do an instore pick up. She wouldn’t go back and get me the size I needed. I don’t live in Spanish fork went out of my way to stop in and got told she wouldn’t go get me what I needed. Was going to buy multiple items and the employee wouldn’t go to the back and get it. Wanted me to go order it online when I made a 2 hour trip to come to the store! Very disrespectful and unprofessional. Will be taking my business elsewhere. Sadly this isn’t the first experience with the staff being rude and acting like you shouldn’t be there. I’d be embarrassed if my staff was acting that way on...