Video Only Spokane — Local services in Spokane

This review will take awhile - but it needs to be said. I felt compelled to write it this way! I've bought video electronics for 4 decades in Seattle and Spokane (for four residences over the years and during my career). About 30 years ago (with two exceptions later regretted) I started buying at VIDEO ONLY trying always to be LOYAL to them. Why? I know they can be trusted for their word and expertise as well as their pricing and customer service. What VIDEO ONLY DOES (as a niche) and how they do it is amazing (as to pricing), deeply appreciated (as to knowledgeable sales people), and respected (as a business model). I admit to always researching and shopping other stores and the web - but to finally purchase its gotta be VIDEO ONLY for reasons like those explained below. Need me to back up those assertions? This week I went to Video Only/Spokane having researched and made a firm decision on the near $2000 TV I wanted to buy. I drove 90 miles to get their best price and just bring it home. I never called them either . . . I knew they would beat anyone else in price (which they do not advertise). The first salesman was knowledgeable, professional, and a good listener. He did me right (as I have come to expect at VIDEO ONLY STORES) and I was about ready to get my researched TV quickly and just get back home. But a few questions lingered beyond the salesman's comfort zone. For all the right reasons the salesman did not try to pretend he knew something he did not and consulted his MANAGER - SCOTT SANTEE . (Who now holds title to one of the top three sales people I've ever met -- and I'm old!). I ended up being in the store two more hours (on a slow day) as Scott led me through the maze of detail in OLED and QLED and the technical specifications and attributes of the (higher end) TV I came to buy and one other. SCOTT knew his stuff inside out and backwards! He was more like a savant! He sized me up for what I wanted and needed to know, knew I had some technical savvy and took me deep into the TV trenches. He taught me like a professor. He spoke in complex technical jargon -- and then in the next sentence would boil it down and relate it all again in simple terms easily understood. He was amazing and earned my deep respect. He took time, was courteous and caring, had some humor -- and liked what he was doing teaching me and what he does for a living. I was very, very impressed -- and he was the store manager! He didn't just hand me over and shuffle me to someone else. He's just the kind of guy you'd want working for you.

It all ended with me buying a TV I never intended to at an amazing (similar) price and overall great deal. I wasn't upsold or deceived -- Scott clearly spoke to the differences and compromises to be deliberated between the two TV's that rose to the top of my list for consideration. AND FINALLY -- once I got it home my new TV wouldn't connect right! He told me to call him anytime so I did. It was closing time for the store! After closing the store he called me back. He then spent two+ more hours with me weaving me through (by memory off the top of his head) an array of wiring and diagnostic combinations for my entertainment system: DISH, Amplifier, Blu-Ray, TV, 5 speakers. I had to buy a new TV because my old one was fried in a lightning strike. Guess what? MY HDMI port in my DISH receiver and AMP were also fried . . . and the DISH network tech who days later came to my home confirmed it.

THANK YOU SCOTT and VIDEO ONLY for an off the charts purchase and customer service experience. You've reaffirmed and forever anchored my belief in your company and business practices. I know, once again, I need NOT to buy anywhere else. All my family and friends will be referred to you or to VIDEO ONLY stores wherever they live. You SCOTT were so very impressive. THANK YOU beyond words for your competence, caring,...

There's no possible way to overstate the level of competency, professionalism and true customer service this company has provided me and my family.

I'm very tech savvy but don't really follow TV tech. The week prior to black Friday I began shopping around and attempting to educate myself about what qualities and features I would want out of a new TV purchase.

It's a little daunting but I felt confident in what features I needed. The issue is that many of manufacturer's use proprietary jargon to make their device sound better than it is, don't include important specs and so on. It made shopping around much more difficult. Every brand seemed to have 3-5 options for every screen size and prices were all over the place.

Bestbuy had similar pricing to Amazon so I went in hoping to get some educated assistance from someone. They had a surface level knowledge at best and there was multiple times I had to show them they were contradicting the website or even the box about specs and features. The most frustrating thing was most TV's on display were their top end $2k model's, not the ones on sale. I left feeling totally frustrated and no closer to picking out a TV.

I've never been to Video Only before and as I passed it my wife suggest we turn around and at least look.

We were greeted right away, I was a bit gruff because I didn't need to be lied to again by a salesman.

There was zero pressure and within minutes you could really tell they actually knew what they were talking about, and he could actually SHOW ME. Every TV brand, make and size was turned on, running the same demo disk so you could truly see the difference between each one. The salesman spent so much time with us, and as we got closer even went and checked inventory to make sure everything we were considering could be brought home the same day.

We ended up spending a little more than we had planned, but I felt good about it and felt confident I was truly getting the TV I wanted, not just one that was new.

It was genuinely one of the best, maybe the best purchasing experiences in my life. Oh and to top it all off, their price was actually slightly lower then Amazon.

If you're in the market for home entertainment, I highly suggest you start here and after you shop around, you're going to end up back here. Their deals were better than everyone else, their regular prices were some of the lowest I've seen and there was absolutely no pressure from...

The only thing I could say about video only and they're theme that you'll be sorry is that you'll be sorry that you can't return your product.The product that you want to return has to be in a factory sealed box so you can't bring it home and try it out and then find out that you don't like it because you'll be sorry because you already open the box and plugged it in. I found that out after I bought something from there and realized I really didn't like it but they said I had 30 days to return it but when you read the fine print it says in a factory sealed box that the manager did not mention that when I made my purchase do not buy from here unless you want to be sorry as the ad States. Plus if you like used car salesman like handling in a electronics store you can go there they will totally hover over your ass and try to get you to buy even if you say you don't want to buy the try to come up with lower prices and try to hook you into the deal knowing that you will not be able to bring it back that's why they can offer you cheaper prices because they don't have a return policy there is no diminishing value on their product they're not losing...