Atilano’s Mexican Food - Divison/Lincoln — Restaurant in Spokane

Attention to the restaurant manager:

I am writing to express my disappointment regarding an unpleasant experience I had at your location around 11:30 PM 07/21/2025. I asked for a Coke with my meal when placing my order, but the employee who took my order told me to pull forward and wait with acknowledging the drink request.

After waiting several minutes, she brought out my food without the drink. When I reminded her that I had asked for a Coke, she abruptly reached into my vehicle to grab my receipt and told me I had not paid for a drink—without any courtesy or explanation. I calmly let her know that I had asked for the drink twice and offered to pay again with my card. However, she rudely refused to help and told me I would need to either come inside or go back through the drive-thru.

This was completely unacceptable and unprofessional. I left without my drink, disappointed by the lack of basic customer service. Unfortunately, when I got home and opened my food, the fish was extremely dry and broken apart—far from the quality I’m used to receiving at other locations when I order mojarra. The fish appear to be old and refried as most of it was dried. There were only a few pieces seemed to be semi tender but the rest of the first was way to dried and there was not meat.

The behavior of the staff member and the poor quality of the food are not what I expect from your establishment. I respectfully ask that you review this employee’s conduct and provide proper customer service training. I do not plan on returning to this location while this employee remains unless corrective action is taken.

Attached is a photo of the dried and broken fish I received.

Thank you for taking the time to address this matter...

We have gone to this location (near Lincoln Rd and Division) for Dine-in at the Grand Opening as well as Take-Out for Dinner on Tuesdays. The Staffs are always cheerful and helpful -which makes the take-out window conversation pleasant and occasionally funny while waiting for your food. This review pertains to the most recent meal, which was Take-Out. The Tuesday we went to Atilano's was -again- Taco Tuesday, Extraordinary Prices for Extraordinary foods. These are NOT your Cousin's Tacos. These may very well be your Nana's Recipe. This first little gem, is a Tripa taco. The delicately crunchy deliciousness just SENDS YOU! Your eyes close, your mouth waters... and then the finely diced onions fill your senses with sweetness and cilantro. In the To-Go box are also three Lengua Tacos. So delectable, juicy, and tender, there's no other taste quite like them. Onions and Cilantro finish the dish with style. I've had the Chile Relleno Burrito-- it is O. My. Gom. Delicious!! Bring...

I get to the drive through at 0600 when they advertise they are open.. every time I order at 0600 when the web site says they are open I have issues every time. Weather it be know one is there, or card machine not working.. I also have a job i need to arrive to on time, so when I wait for a business that does not open when they say they open it becomes a problem.. I think your establishment has the best food, I really do.. but I think your employees should be ready and responsible to make sure food is available at 0600 when they say they open. This is NOT a isolated incident, it happens on a regular basis. And when I asked to speak with the owner.... They said very rudely "No, you cannot speak to him!" Please, can you fix this problem.. you have amazing food!! If employees can't start at 0600 that's fine.. I won't even try to get food.. but that's the time you clame...