Walker's Furniture & Mattress - Spokane — Local services in Spokane

Walker’s Furniture and Mattress has earned our trust over the past 40 years. Family owned, reliable for quality, knowledgeable customer care with a personal touch, guidance to find value and comfort. After all, what is furniture other than comfort and value defined in the form of function. We don’t visit often because what we have purchased for our homes last and serve us well. Recently we “downsized” leaving our dining set for the new owners because it was just too big to move. They were so grateful and we were happy for them. That beautiful table holds the soul for family gatherings, meals, holidays and celebrations. The staff at Walker’s are beyond considerate and personable. We always fine a welcome there and attention to our wishes, matching what we need to what they have to offer. Patrick helped us as we envisioned life in our new home, a third the size of our previous house. Yet, it was a time when the supply chain was still interrupted and precarious. Eventually we stuck with the furnishing we had, the basics that fit, all purchased from Walkers 20 years ago. The time has come for us to replace our couch suite and recliners, especially during the summer sale. Charlie listened, paying attention to the details of our space configurations. He helped us select an excellent set for the best quality and value. The only reason I rated my review at a 4 is to make sure you are aware of Walkers’ purchase policy. Walker’s is not a big box, they will order to meet your specific needs. They have a reciprocal business relationship with their suppliers. If what you purchase is not in stock, of course it must be ordered from the manufacturer, so if you change your mind and cancel your order, you are charged a stocking fee, 25% of the purchase price. I have not researched to check if other furniture stores do the same, but I understand and respect this policy. Important to know this in advance of your purchase. Our new furniture, delivered by a delightful staff, has elevated our quality of life. We are truly grateful to Charlie...

Store policies that superseeds logic, ethics and doing whats right. "Theres nothing we can do, you chose self delivery, no way of knowing if you broke it." Purchased a new set, electronics stopped working 7 days after purchase. Options: Exchange the items or pay service fee, I load and unload and take to the dock myself. Decided to exchange the items only to get the new ones home and discover they're broken in the box(arm rests broken). At this point Id rather throw them away and go somewhere else than going through the process again. Clearly incredibly low quality cheap furniture. I can see now why the store policies are so strict. They already know most items will fail right after purchase or are broken in the box. Save yourself a 150% mark up and order the exact same make & models on Amazon, wayfair or any other online outlet.

Update: 12/03/2024

New exchanged love seat electronics stopped working two weeks later just like the original. Clearly a manufacturing error. Theyll try to say "you choose self pick up and delivery" Just burned $1,800 and nothing works as it should.

UPDATE 12/28/2024 Still No working electronics in my love seat. Nothing works, 10 days out for a "service call" Previous service call I was told 6 weeks for parts.

3 weeks without a working couch

Probably damaged in cargo when it came overseas from Vietnam and Im...

My husband and I have been buying furniture from walkers since we got married, 41 years. They have always been five star. 23 years ago we moved our family out to Medical Lake on Silver Lake. We purchased many items for our new home. Our favorite was our dining table. Huge oak table with ten chairs. Always extended to the max to accommodate our family and friends. It was a beautiful work of art. It was just as sturdy and in excellent condition with the exception of the areas on the top where our life happened. Hundreds of meals and games. I wouldn’t have changed a thing. Then came the Grey Fire. It took everything. After a couple weeks off we went, back to Walkers furniture as we needed a place to lay our heads down. We purchased many items to meet our basic needs. We have ordered a new dining table where we will share many more meals and games. New memories will be made. The staff at Walkers Furniture were amazing!!! Very very compassionate and patient as at times we just wandered aimlessly. They helped us immensely. The furniture was delivered right when we needed it. They held our items until we had a place to live. As we near the completion of our new home we will be making another trip to Walkers Furniture. Their furniture is of excellent quality, their customer service cannot be beat. They truly care...