Hollister Co. — Local services in St. Matthews

Customer service is sub par. Managers stand around discussing very unprofessional topics making it awkward to go in. And on top of that their treatment to employees is going to cause their turnover rate to sky rocket. Carly created a group chat in which she harasses the employees she doesn't like and creates unwritten rules about being professional that only apply to the associates. She stated 'she's not to be disrespected in her group chat' and that 'the rules she makes apply to associates and not the managers'. I'd dare her to refute this because the screenshots are don't fair...

Even though you wait on yourself as either their understaffed or corporate simply doesn't train to assist, if you know what your wanting, just request help and keep them helping you as you need it. They ALL work on commission. The best time for purchasing clothing is late January and February. Hollister has in my opinion the best sweats, hoodies, pants ect... everything is made with precision and lasts forever. Their sales, are tops!!! I have no problem...

Sale of jeans was great. But young girl didn't greet us at the counter , as we purchased. Never did look us in the face. Very robotic. I left feeling as if we bothered her. Extremely hot in store. Just a negative experience. Aggravated and couldn't wait to get out. Customer service isn't practiced. Kids are anti social, as it is. I guess that is their focus. But parents pay for...