Hot Topic — Local services in St. Matthews

I had a complicated issue with my Hot Topic app account that customer support wasn’t able to resolve remotely, and I was feeling pretty frustrated! Not until I met Jane and Nick. Despite how busy the store was, both of them went out of their way to help me in person with patience, professionalism, and genuine care.

While juggling other tasks and assisting other customers, they took the time to sit down with me and troubleshoot the problem step-by-step. They even wrote down notes while we worked through the issue together to make sure nothing was missed. That kind of attention to detail and customer care is rare, and I honestly didn’t expect it whatsoever.

On top of that, Jane personally helped me adjust and fit a belt I needed for a convention I was attending. She took the time to make sure it fit just right, with care and style advice that made a big difference. Her enthusiasm and kindness made the whole experience not just helpful, but genuinely fun.

Huge shoutout and thank you to...

The hot topic in st Matthews mall is totally great and way more like the hot topic I have always remembered years ago when they opened with rows of band tees and all the cutesy sexy girly clothes and just anything someone into things like hello Kitty, nightmare before Christmas, "goth" style or skater type style could ask for. Any of the "hot" topics people get into. Jefferson Mall and some of the others for one aren't near as big as this one and the content seems to veer a little off of the store I always remember it being. The only one that I think comes close to this one is the outlet in Simpsonville or whatever. You will not be disappointed in this store even my kids love shopping here and there's a twenty year age difference so definitely something for everyone if you just have a look. The employees have always been friendly and helpful as well even when super busy they find time to help you and they...

Omg, I just cannot. I HAD to go there for a specific piece of body jewelry. They had it, but the staff sucked so badly I just couldn't bring myself to get it. They did not even try to make eye contact (I suppose I'm just too old to buy jewelry for piercings I have that are older than they are.) Two of them kept their earbuds in and projected that typical look of "teen angst mixed with ennui" at me when I tried to get them to open the jewelry case. Mind you, I was the only customer there at the time. Well, Hot Topic,...