Papa Scooters — Local services in Stock Island

The scooter was very slow and not made for two people riding. I selected “two people scooter” at the time of booking and I have driven scooters in key west before. This particular scooter was very slow and was hardly going above 25mph. Please check the scooters before you pay in advance. We went up to the facility asking for a different scooter but the lady said they are all 50cc and they currently don’t have any scooters available to exchange. The scooter was having bad suspension which made the ride uncomfortable. It wasn’t our primary source hence we were fine but not satisfied with the service. Not happy with the ride speed, power and condition of scooter. I booked for 3 days and I would suggest other people make sure you get what you paid for. We got a low grade scooter and the amount was non-refundable. Everything else was good but the scooter was not worth the money we spent on it.

Edit - Thanks for responding. I am not able to respond to the reply from owner hence editing original response here - The full refund for rest of the days were not coordinated or notified via email and at the time of delivery. I only read non-refundable if canceled within 24 hours of booking date. I have driven scooters in Key West before and this one particular scooter was very SLOW. We both were under 400lbs. I did notify the lady within half an hour of receiving the scooter by driving to the facility and asking for a replacement. I was notified all scooters are same and there was no availability. I didn’t wanted to cancel my scooter and see what was available elsewhere at a higher rate while I booked this before the weekend at my desired rate. If I have had cancelled, I would have been stranded with no scooter because the ride I had was slower than rest of the scooters around us. Thanks for the heads up on communication, I will book the scooter...

I have to first say both gentlemen I worked with were very friendly. However, I had several issues during my three day rental. I also must say that things are sometimes beyond your control, so I’m not gonna say I blame them for all the issues but the way it was ultimately handled I believe was wrong. The first scooter I immediately noticed a problem with the throttle. If I gave it a lot of gas, it would bog down. At the first or second intersection, as I tried to go it not only bogged down, but conked out in the middle of the intersection. (I have video) I Immediately called Papa scooters and returned it to the hotel, thereby keeping me from being able to use it the first day.The scooter was driven to the hotel by one of the employees when I received it and I’m just surprised they did not notice it as it happened to me every single time I tried to give it gas. The 2nd scooter arrived the next day and the locking mechanism over the keyhole was stuck after a short period. I had to call them again where they arrived 15 minutes later and was able to open the safety cover. Maybe a mile away from the hotel I heard a clank as I was driving down the road, look down and noticed The key had fallen out. I had to find the key. I then noticed that the key would come out so after starting the moped, I would take the key out of the hole and put it in my pocket so I didn’t lose it.Three issues in three days. Although they were very responsive, I do not think I will rent from Papa scooters again. It’s not about the money, but I would think after several issues they would’ve at least offered a one day refund, but once I had problems, it seemed like they were no where! Just my opinion that the scooters were not maintained well to allow all these issues to happen with two...

Beware. Took a couples trip to key west and rented some scooters from Papa Scooters. The scooters were great and the delivery guys were professional and friendly. Upon leaving we parked the scooters where they had indicated and returned the keys to the concierge. Three days later I received a call from a Papa Scooters representative accusing me that one of the scooters had been damaged. She was extremely rude and even alleged that I was lying. They stated that the scooter was knocked over and had damage to include missing a mirror and brake handle. Luckily, I took pictures (date/time stamped) of the scooters prior to turning them in, showing them properly parked and undamaged. Problem is that no one checks the scooters upon return and then they call several days later to state that you damaged the scooter. Make sure to document and have someone inspect the scooter prior to returning to avoid them making false allegations. Update: Scooter was parked where and exactly as directed by both Papa Scooters and resort staff. As depicted in the photograph all the rentals (bikes, scooters & golf carts) were parked in the designated area, to include a sign stating "Golf Cart Parking". Please refer to the photo metadata embedded in the image file (aka, time/date stamp). Never assume, blame, insinuate or accuse without having all the facts. Communication is key and as you can see from the owner's response, customer service needs improvement. Customers shouldn't have to be on...